About this opportunity
Avfuel lists this Senior Billing Associate opportunity in ann arbor, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Billing Associate - Full Load
Location: Ann Arbor, MI - Onsite corporate office environment
Employment Type: Full-Time 40 hrs.
Hours: Weekday Business Hours, 8 a.m. - 5 p.m. Monday - Friday
Benefits: Medical, Dental, Vision, Paid Vacation, Sick & Holidays; Company paid Life and Disability Insurance; 401k savings plan with employer matching
Voluntary Benefits: Supplemental Life Insurance, Critical Illness, Accident Coverage, & Pet Insurance
Department: Billing
Job Summary:
Avfuel Corporation provides the global aviation industry fuel and services through its network of branded dealers and international locations.
Avfuel is seeking a Senior Billing Associate.
Duties/Responsibilities:
Create customer specific invoices within internal systems; monitor and make changes for special and varied billing arrangements
Independently and timely communicate with customers and Sales team to effectively assist and resolve issues
Meet strict daily deadlines while ensuring accuracy and excellent customer experience
Proactively communicate issues and concerns with manager and sales staff
Perform root cause analysis on recurring billing errors and implement corrective actions
Develop, maintain, and update process documentation to ensure procedures remain accurate and current
Train and support new team members on departmental processes, systems, and responsibilities
Other special projects and duties as assigned
Required Skills/Abilities: Strong verbal and written communication skills
Self-starter with a high level of accountability, ownership, and follow-through
Strong critical-thinking, troubleshooting, and problem-solving skills, with the ability to resolve complex issues independently
Ability to manage multiple priorities, meet deadlines, and adapt to changing
Positive attitude and willingness to work collaboratively as part of a team
Strong customer service skills
Proficiency in Microsoft Office, particularly Outlook and Excel
Experience with billing and payment systems preferred
Experience with Oracle ERP preferred
Education and Experience: Associate degree or an equivalent combination of relevant education and experience.
3+ years of progressive billing, accounting, accounts receivable, or related experience
Proven success resolving customer disputes and complex billing exceptions
Background in high-volume transaction processing environments
3+ years customer service experience
Physical Requirements: Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
EEO/ADA
Worksite address
ann arbor, MI, 48113, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.