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Job description
Senior Business Analyst – Manhattan Active Warehouse Management
Job Title : Senior Business Analyst – Warehouse Domain
Project Type : Support / Development / Maintenance / Testing
Primary Skills
10–15 years of experience as a Business Analyst in the Warehouse domain
Strong expertise in Planning, Business Processes, and Financials
Extensive hands‑on experience with Manhattan WMS and custom WMS solutions
Secondary Skills
SQL and Data Analysis
Power BI / Excel reporting and dashboards
BPMN / Process Modeling (Visio)
JIRA and Confluence
UAT planning, execution, and test coordination
ERP / Procurement systems such as SAP MM and Oracle Retail RMS
Mandatory Skills
Deep functional knowledge of Purchase Order lifecycle , planning rules , carrier onboarding , and invoice reconciliation
Strong requirements engineering experience including BRD, FRD, User Stories, acceptance criteria, and traceability
Proficiency in process mapping and BPMN
Strong analytical skills with ability to analyze procurement and warehouse data using SQL, Excel, and Power BI
Excellent stakeholder management with governance reporting (Status, RAID, KPIs)
Strong communication, documentation, and client‑facing skills
Good to Have Skills
Exposure to integration flows between TMS, ERP, and WMS systems
Oversee end‑to‑end service delivery, ensuring alignment with business objectives and client expectations
Lead and mentor teams, driving performance excellence and professional development
Define, track, and manage SLAs and KPIs to ensure service delivery effectiveness
Conduct regular service review meetings with clients to address issues and identify improvement opportunities
Drive continuous improvement initiatives to optimize service delivery workflows
Act as the primary escalation point for service‑related issues
Coordinate with cross‑functional internal teams to ensure timely and accurate service delivery
Analyze service performance metrics to identify trends and areas for improvement
Build and maintain strong client relationships as the primary service contact
Qualifications
8+ years of experience in Service Delivery Management or related leadership roles
Proven experience managing service delivery for enterprise‑level clients
Strong understanding of ITIL framework and service management best practices
Excellent verbal and written communication skills
Strong analytical and decision‑making capabilities
Proven ability to lead and manage large teams
Technical Skills
In‑depth knowledge of Warehouse Management Systems
Working knowledge of SCI reporting and Labor Management modules
Strong understanding of Transportation Management Systems (TMS)
Experience with system integrations and interface development
Proficiency in service management tools and platforms
Familiarity with cloud services and infrastructure
Strong understanding of ITIL processes
Preferred Skills
Experience with Agile / Scrum project management methodologies
Familiarity with service management platforms and tools
Certifications such as ITIL, PMP, or Six Sigma are a plus
Seniority level
Mid‑Senior level
Employment type
Contract
Job function
Information Technology
Industries: IT Services and IT Consulting
Contact: Raas Infotek Corporation
262 Chapman Road, Suite 105A, Newark, DE-19702
Phone: Ext. 145
#J-18808-Ljbffr
Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.