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Job description
At Capital One, we are relentless innovators with a proven track record of transforming customers’ experiences and the financial services industry. We’re delivering best-in-class innovation so that our more than 100 million customers can manage their finances with ease.
We consider ourselves the bank a technology company would build – empowered to use artificial intelligence (from machine learning to generative AI) to transform everyday banking into real-time, intelligent products that help customers improve their financial well‑being. We’re all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We’re going boldly where no bank has gone before. And, as a founder-led company, we are centered in our mission to help customers succeed.
The Role | General Responsibilities:
We’re seeking a Senior Associate, Product Strategy, to support strategic priorities for the Consumer and Developer Experience (CDX) leadership team. CDX is an exciting space with diverse product responsibilities. The organization’s remit spans customer digital engagement, including the Capital One app; Capital One’s marketing platform, analytics, and personalization engine; the product suite used to manage all Capital One suppliers and vendors; products associated with the company’s risk management responsibilities; and more.
The Senior Associate will join a horizontal product and strategy team that supports priorities across CDX. The product and strategy team serves as an internal engine for both vision and strategic alignment, occupying a unique space at the intersection of strategic advisory and product creation. We operate with the rigor of top-tier consulting to solve the organization’s hardest strategic questions, drive the annual planning process, and align our long-term priorities. At the same time, we are builders: we act as an innovation lab, developing prototypes and partnering closely with product and engineering teams to translate conceptual visions into tangible, scaled digital experiences. We are looking for someone who thrives in this duality – someone who is equally energized by big-picture questions about where the world is going, thorny problems that require a strategic mindset and close partnership with product and tech teams, and hands‑on building.
Specifically, the Senior Associate will
Partner with CDX leaders to answer thorny strategic questions, using a consulting-style model
Lead workstreams on priority strategic initiatives for CDX, such as AI transformation
Support the organization’s intelligence unit, providing analytics, landscape assessments, thematic deep dives, and more to help the organization see around corners and anticipate headwinds and tailwinds
Set the vision for long-term product innovation, including partnering with engineering to deliver product prototypes
Obsess about internal and external customer satisfaction by establishing trusted, close touch relationships with key stakeholders throughout the company
Contribute to CDX organization’s strategic capabilities (e.g., by developing trainings)
Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun
The Person:
Exceptional strategy and strategic problem-solving skills, with a record of answering hard questions in ambiguous areas
Very strong analytical skills, including quantitative analysis
A strong customer or product orientation – thinks in terms of customers’ needs
An innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
Strong relationship-building skills that result in trusted partnerships across organizations
Ability to establish credibility and build relations with colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
Intellectual curiosity: an interest in understanding and experimenting with new leading edge technologies, organizational models, and ways of thinking
Demonstrated ability to employ judgment and experience to make rapid and complex decision
Highly effective communication skills (both written and verbal)
Basic Qualifications:
At least 2 years of professional experience performing analysis
Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
A Bachelor's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer engineering, Software engineering, Mechanical engineering, Information Systems or a related quantitative field)
A Master's Degree in a quantitative field (Business, Finance, Accounting, Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration
Preferred Qualifications:
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
1+ years of experience in Statistical model building
1+ years of experience in market research
1+ years of experience in SQL querying
2+ years of experience in business analysis
1+ years of experience in consulting
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Chicago, IL: $101,100 - $115,400 for Sr. Business Analyst McLean, VA: $111,200 - $126,900 for Sr. Business Analyst New York, NY: $121,300 - $138,400 for Sr. Business Analyst Richmond, VA: $101,100 - $115,400 for Sr. Business Analyst Riverwoods, IL: $101,100 - $115,400 for Sr. Business Analyst San Francisco, CA: $121,300 - $138,400 for Sr. Business Analyst Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.