About this opportunity
Phenom Enterprise Cloud lists this SENIOR BUSINESS IMPLEMENTATION CONSULTANT - NORTH AMERICA (2 POSITIONS) opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
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SENIOR BUSINESS IMPLEMENTATION CONSULTANT - NORTH AMERICA (2 POSITIONS)
North America (Remote/Hybrid) • Phenom Cloud
About Us
Phenom Cloud is a partner in enterprise digital transformation. We lead with innovative cloud, business, ERP, and people-centric solutions, crafting groundbreaking strategies from our global innovation hubs to meet your unique needs. Our blend of deep expertise and best practices empowers you to boost performance, drive continuous improvement, and secure lasting results.
Position Summary
The Senior Business Implementation Consultant is responsible for delivering consulting/implementation services to customers and defining, improving, and driving best practices across the North America practice within the customer base. The Senior Business Implementation Consultant will also work in pre-sales engagements, during the presentation and/or scoping phases.
Duties & Responsibilities
Focus on business requirements gathering, functional solutions, and testing, including conducting business requirement analysis and gap analysis.
Develop and recommend solutions and strategies for functional solutions based on the analysis of customer business goals, objectives, needs, and existing business workflow.
Use industry expertise to spot gaps and pitfalls in business requirements and existing customer processes and steer customers toward an optimal solution.
Identify and recommend solutions to meet client business requirements, guiding customers through functional options thoroughly.
Facilitate and lead business process and configuration workshops.
Work with the Phenom Cloud Project Manager to define the optimum project delivery strategy and plan.
Provide functional and business leadership to the client as well as the cross-functional delivery team.
Lead testing and validation of business requirements and functional solutions.
Work with internal groups to define, deliver, and assist with post-implementation issues.
Lead specific workstreams within larger implementation programmes.
Facilitate and lead the delivery of administrator training.
Provide consulting on the functionality of the Cornerstone OnDemand and Odoo applications and industry best practices.
Dedicate internal-facing effort (approximately 10% of the role) to ensure best practices, functioning as a subject-matter expert in relevant areas.
Oversee and guide Learning (and Talent, where required) implementation projects.
Meet utilization requirements and other KPIs related to individual and practice performance.
Skills & Requirements
10 or more years of consulting experience in the HCM space, with more than 7 years of consulting experience in medium/large-scale projects; alternatively, experience on the customer side owning an LMS/HCM product.
Communication: clear and understandable; articulates complex topics well; presents professionally; strong writing skills.
Problem Solving: analyzes problems logically to identify root causes; seeks input from a wide range of sources and asks insightful questions.
Presentation: able to command customer confidence as a subject-matter expert; drives the group to the best applicable solution by applying in-depth product and industry best practices.
Presentation: projects confidence to help customers make the right decisions, utilizing Cornerstone and industry best practices; able to lead a group discussion.
Presentation: able to engage with prospective customers during the scope discovery phase and drive discussion towards controlling project scope and schedules.
Team Collaboration: contributes to overall team success in delivery and pre-sales scenarios; drives the team to complete tasks on schedule and to a high standard of quality.
Team Collaboration: provides support and guidance to consultants and analysts.
Customer Satisfaction: understands the fundamentals of customer satisfaction for the software business; establishes trusting relationships with customers.
Customer Satisfaction: continuously improves and seeks positive feedback from customers and internal stakeholders.
Initiative: manages tasks with minimal supervision; leads and completes projects with complex customer requirements.
Initiative: proactively spots and prevents project issues; manages risks and issues resolution; able to lead projects with premier clients.
Deep subject-matter expertise in relevant practice areas (e.g., learning management, talent management).
Strong interpersonal skills and a high level of organizational skill, with the ability to coordinate the work of others.
Degree with a Business major and Technical minor preferred; proficiency with Microsoft Office and understanding of the basic Cornerstone technology platform.
No direct reporting responsibilities in this role.
Right to work in the United States.
Highly Desirable
Cornerstone OnDemand certification(s).
Experience with Odoo functional configuration.
Change management experience or certification.
Additional language skills relevant to target markets.
Benefits
Competitive salary and compensation package, with performance-related variable pay (bonus).
Medical, dental, and vision insurance.
401(k) retirement plan with employer contributions.
Life and disability insurance.
Paid time off plus US public holidays.
Flexible, remote-first working with occasional client-site attendance.
Professional development budget and certification support (including Cornerstone and platform certifications).
A culture of continuous innovation.
Phenom Cloud is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background, ethnicity, gender, age, disability, or sexual orientation.
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Who can apply
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