Senior Business Value Consultant (Agentic AI)

Job description

As a Business Value Consultant for Agentic AI, you will help strategic customers turn ambitious AI deployments into measurable, defensible business outcomes

You will connect the value promised during the sales process to the data generated after launch—establishing baselines, defining success metrics, building dashboards and business cases, and creating executive-level narratives that demonstrate whether an agentic deployment delivered on its promises

This is a hybrid strategy, analytics, and customer-facing role

You will move comfortably between an ROI conversation with a CFO, a value review with a customer success team, and the underlying telemetry, usage, billing, and operational data that make the story credible

You will help establish a scalable discipline for proving that the value sold is the value realized

Your work will give customers a clear view of progress, equip account teams with evidence-based renewal and expansion narratives, and create repeatable value models for Dialpad’s strategic Agentic AI customers

Participate in qualified discovery workshops as the customer-value partner on a cross-functional account team

Understand current-state workflows, intents, handoffs, pain points, operating conditions, and business priorities

Identify high-impact automation opportunities and the instrumentation needed to measure them

Translate customer objectives, contractual commitments, and desired outcomes into practical measurement plans

Define the value hypothesis, baseline performance, target outcomes, KPIs, success criteria, assumptions, owners, and data sources

Partner with Sales to identify the outcomes that matter most to the economic buyer, operational champion, and executive sponsor

Focus each account on a manageable set of meaningful value measures rather than tracking every possible metric

Develop financial and operational models that may include ROI, total cost of ownership, payback, time-to-value, adoption, quality, customer experience, and risk reduction

Identify measurement risks early, including unclear baselines, unavailable data, changing operating conditions, or targets that are not meaningful to the customer

Partner with Product, Engineering, Finance, and customer teams to connect relevant data sources and define measurement and reporting requirements before launch

Reconcile data discrepancies and investigate anomalies before customer-facing reporting is published

Build customer value-management dashboards and scorecards

Turn complex data into clear insights that customers and internal teams can act on

Work with Product, Engineering, and Professional Services on structured launch-readiness reviews for strategic deployments

Maintain visibility into the value story throughout implementation and identify gaps between expected and realized outcomes

Ensure delivery teams understand what customer success looks like and how success will be measured

Lead or co-lead customer value conversations

Present progress through dashboards and executive readouts that clearly distinguish outcomes, evidence, assumptions, risks, and recommended actions

Help customers connect operational improvements to broader business priorities

Support the transition from deployment into ongoing managed services or Customer Success engagement

Benefits

Company stock options

100% paid medical, dental, and vision plan

Continued education stipend

Cell phone, home internet, and gym membership stipend

Catered lunches, free snacks & drinks

Work from home opportunities

Experience using spreadsheets and at least one BI, analytics, or data-querying tool to investigate data and communicate insightsA practical, curious, and accountable working style—you know when to challenge an assumption, investigate further, and make a recommendationExperience collaborating across Customer Success, Professional Services, Sales, Product, Engineering, and FinanceExperience participating in customer discovery, business-process mapping, or workflow analysis for enterprise customersDemonstrated ability to build business cases that withstand scrutiny from CFO-, VP-, and executive-level stakeholdersExperience translating ambiguous business goals into measurable outcomes, baselines, targets, and operating plansComfort owning the numbers in front of an executive sponsor and explaining both the conclusion and the assumptions behind itExperience defining contact-center or operational baselines such as fully loaded cost per contact, average handle time by intent, first-contact resolution, containment, or transfer outcomesWorking fluency with product data, usage data, billing or pricing data, and financial or operational modeling6+ years of experience in value engineering, management consulting, strategic finance, customer analytics, business operations, business intelligence, or a related customer-facing role in enterprise software, AI, or technologyAbility to manage multiple strategic accounts or workstreams while maintaining disciplined follow-through on milestones, data quality, and customer commitmentsStrong written and verbal communication skills, including the ability to make complex analysis clear, concise, and decision-orientedDon’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply

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Worksite address

austin, TX, 78716, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.