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Senior Call Center Director - Operations & People

richardson, TX

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Job description

AT&T is seeking a dynamic Call Center General Manager to lead a large consumer call center in Richardson, TX, overseeing operations for 500–1000 employees. The role blends strategic vision with hands-on leadership to drive performance, culture, and customer experience.

The ideal candidate will have 10+ years of leadership in call center operations, strong financial acumen, and a track record of managing multiple business lines; union relations experience is a plus.

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Worksite address

richardson, TX, 75080, US

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