About this opportunity
Volunteers-of-Americ lists this Senior Case Manager II Temporary opportunity in los angeles, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Career Opportunities with Volunteers of America Los Angeles
A great place to work.
Careers At Volunteers of America Los Angeles
Current job opportunities are posted here as they become available.
VOALA Helping Our Most Vulnerable Change Their Life Stories
Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at
PAY RATE: $28.65-$30.16 PerHour
BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits
JOB SUMMARY AND PURPOSE
The Senior Case Manager II is the subject matter expert for the case management team. The Senior Case Manager II will mentor the team, and, as directed by the Program Coordinator, will arrange, coordinate, monitor, and assure all delivered services by the case management team meet the needs of clients. This includes assisting case managers in: assessing and reassessing client/household needs, educating on program and community resource opportunities, developing relevant service plans, scheduling appointments, and providing necessary follow-up to ensure service plans are progressing on schedule and needs are adequately being addressed. The position requires a combination of administrative/office duties and field/outreach work.
DUTIES AND RESPONSIBILITIES
Conducts comprehensive screenings and assessments with clients to collect functional, environmental, financial, employment, housing, educational, and health information, as appropriate, to develop a case plan
Develops support systems to meet client needs, coordinates and facilitates move-in activities, rental negotiations, and service referrals as required
May make home and field visits
Monitors case managers on a regular basis to determine quality and effectiveness of services provided
Review cases with Program Coordinator and Case Management Team
Audit case file on a regular basis for completeness and accuracy
Conducts crisis intervention as necessary
Assists case managers by identifying and coordinating a variety of available services necessary for veterans and families to maintain/obtain self-sufficiency and family stabilization
Makes referrals to available VA/community providers for therapeutic, social, educational, and medical resources, as appropriate
Provides support to case managers, clients and families through ongoing case conferencing, counseling, and advocacy
Conducts comprehensive file reviews and assessment of data collected to assure all necessary documentation is collected by case managers for program services eligibility purposes
Assure all program assets and file documents are maintained and secure for all client records
Develops, performs, and assists with workshops pertaining to program services that meet client needs
Participates and assists with outreach events
Other duties as required
ESSENTIAL ABILITY ACKNOWLEDGEMENT
Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.
ESSENTIAL DUTIES
Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
Lead a team of Case Managers on their active case load through reviewing and discussing detailed plans of action to meet the clients needs, set goals and find the necessary resources to meet those goals
Responsible for intake, assessments, service planning and service delivery
Conducts hard and soft file management, HMIS, CM process flow, to ensure Client documentation meets all requirements for provision of services
Collaborate with other service providers to link participants to community resources and supportive services
Conducts weekly case conferencing and monthly case file audits to assure participant records are complete and accurate
Develops, performs, and assists with workshops pertaining to veteran households’ needs
Participates and assists with outreach events
Other duties as required and may be subject to change
MANDATED REPORTER
As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.
Qualifications
REQUIREMENTS
Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
Current TB screening and Immunization Records (within 5 days of hire)
Copy of Current Professional License (if applicable)
Current BLS Certification (within 15 days of hire)
Completion of all required trainings (within 30 days of hire)
Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.
EDUCATION
Bachelor’s degree from an accredited institution in the social sciences or family therapy.
Completion of VOALA Case Management training within 6 months of hire.
EXPERIENCE
Two years of demonstrated case management experience with high needs/high intensity of service populations.
PREFERRED QUALIFICATIONS
Master’s Degree
(Social Work or related)
Experience in supervision or lead role preferred
Valid Driver’s license
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Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
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Worksite address
los angeles, CA, 90079, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.