About this opportunity
Acacia Network lists this Senior Case Manager opportunity in kew gardens, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Regular Full-Time
nQueens, NY, US
nSalary Range: $32.96 To $32.96 Hourly
nMISSION STATEMENT
nAre you ready to give back to the community while pursuing your passion? For over 50 years, Acacia Network and its affiliates have been committed to improving the quality-of-life and wellbeing of underserved communities in New York City and beyond. We are one of the leading human services organizations in New York City and the largest Hispanic-led nonprofit in the State, serving over 150,000 individuals every year. Our programs serve individuals at every age and developmental level, from the very young through our daycare programs to mature adults through our older adults centers. Our extensive array of community-based services are fully integrated, bilingual and culturally competent.
nPOSITION OVERVIEW
nThe Case Manager Supervisor will assist with the oversight and implementation of Social Services functions of the shelter according to DHS regulatory and accreditation requirements care and resources for the purpose of meeting the physical, emotional, and social needs of clients. The Case Manager Supervisor provides supervision to the Intake Services and Case Management Team and works with the Program Director/Director of Social Service to develop, implement, track, report, and evaluate measurable outcomes.
nKEY ESSENTIAL FUNCTIONS
nnnServe as mentor to Case Managers; promote their professional development.
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nnEnsure Case managers maintain updated case files with necessary documentation.
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nnConduct and document one-on-one supervision of direct reporting staff to assess and improve.
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nnEnsure clients have appropriate medical insurance and are referred to medical provider.
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nnWork with team to ensure building standards are met and conduct unit inspections and follow-up.
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nnCollect, review, sign and submit timesheets for all direct reports for PD/DSS approval.
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nnAssist in organizing onsite and offsite training opportunities for professional development of staff.
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nnParticipate and facilitate in interdisciplinary team meetings to discuss and overcome resident barriers.
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nnDelegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members.
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nnOversee the timely assessment of clients upon admission, change of condition and review and update care plans.
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nnAssist in developing program content to address client needs related to housing, substance abuse treatment, mental health, and employment.
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nnSet realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff.
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nnAssist with monitoring and tracking clients housing placements, medical compliance, and Individual Service Plans.
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nnConduct case conferences with difficult to engage clients and relevant Case Manager.
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nnProvide supportive counseling and advocacy for clients.
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nnLiaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients.
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nnwork performance (i.e. identify training needs, professional development, etc.)
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nnAssist PD/DSS with ensuring housing and performance outcomes are met on a monthly/ quarterly/ annual basis.
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nnDevelop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment.
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nnAssist with attending meetings with funders or outside agencies.
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nnAssist PD/DSS with implementing a system to ensure that clients maintain their medication compliance on a weekly basis.
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nnAssist with maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
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nnAssist in the review analysis of program and demographic client data to make program improvements.
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nnReport all significant (i.e. Funder) events, and monitoring events to the Program Director/Director of Social Service.
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nnAssist with planning and organizing program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans.
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nnCommunicate with other Case Manager Supervisors at other Acacia Network Shelters on issues related to client progress and best practices.
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nnAssist PD/DSS with conducting periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
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nnSubmit accurate DHS and ACACIA’s monthly reports to PD for review in a timely manner.
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nnAssist with troubleshooting client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols.
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nnAssist with completing incident reports to relevant parties to properly and timely record any incident.
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nnPerforms other duties assigned by the Program Director.
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n nREQUIREMENTS
nnnAssociate degree but bachelor’s degree, preferred.
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nnMinimum of five (5) years’ experience working with homeless and/or and mixed income population.
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nnSpecialty in substance abuse and mental health issues
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nnKnowledge of crisis prevention, intervention, and resolution techniques; match such techniques to circumstance and individuals.
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n nWHY JOIN US?
nAcacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.
nAs an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.
Worksite address
kew gardens, NY, 11415, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.