Senior Case Manager - Queens Family Court

Job description

Pay or shift range: $23.63 USD to $26.10 USD

nThe estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

nDescription

nSummary:

nThe Senior Case Manager provides direct assistance, either in-person or telephonically, to victims of crime and abuse, specializing in working with survivors of intimate partner and family violence (includes sexual assault and families of homicide victims). The Senior Case Manager will provide services to victims of crime and abuse.

nResponsibilities:

nnnLearn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients.

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nnConducts client centered safety assessment and risk management planning;

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nnProvides crisis intervention and direct assistance to victims of crime and abuse; develop creative solutions reflecting clients’ unique needs in collaboration with client

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nnAdvocates for clients for public entitlements with systems and other agencies, where necessary, such as obtaining orders of protection, help with hospital/medical related needs; Office of Victims Services compensation, and relocation assistance;

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nnProvides information and referrals and facilitates linkages for clients for services such as shelters, mental health treatment, public assistance and other entitlements based on assessment and clients’ needs;

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nnAssesses for and provides emergency practical assistance for clients including transportation, food vouchers, financial assistance and lock replacement in accordance with agency policy;

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nnEngages in regular supervision meetings with supervisors to review cases, reflect on client interaction and build skills;

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nnMaintains thorough and accurate case records and statistics in web-based case management system;

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nnCollects client data, tests new interventions and tracks outcome;

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nnParticipates in staff meetings, individual and group supervision, community meetings and relevant trainings and seminars;

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nnConducts educational presentations and trainings and participates in outreach events for community groups about intimate partner and family violence, victim assistance resources and other related topics;

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nnWorks collaboratively with other Safe Horizon programs to facilitate linkages for clients;

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nnVarious other duties to be determined by supervisor.

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n nInteracts with:

nnnSafe Horizon staff

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nnCriminal justice personnel

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nnDistrict Attorney’s Office

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nnNYPD

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nnOffice of Victim Services

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nnACS

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nnNYCHA and Section 8 staff

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nnOther social service providers

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n nQualifications:

nKnowledge and Skills:

nRequired:

nnnMust be sensitive towards and understanding of victimization;

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nnMust be able to demonstrate respect, compassion and a non-judgmental approach to victims of crime and abuse;

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nnMust be willing to participate in a learning community;

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nnMust be well organized and detail oriented;

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nnMust demonstrate the ability to work independently and be resourceful;

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nnMust demonstrate leadership skills (acts as a “go-to” person for colleagues, takes initiative; suggests ways to make processes work better);

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nnMust be a team player;

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nnPossess strong communication and organizational skills;

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nnExcellent interpersonal skills – must have the ability to be assertive; and

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nnAble to work under pressure in a calm and reassuring manner;

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n nEducation:

nnA Bachelor’s degree in a related field (Social Work, Psychology, Human Services etc.) or equivalent experience is preferred.

n nExperience:

nnnAt least three years of prior direct service experience in a social service setting is required – Or- a minimum of two years of case management experience at Safe Horizon is preferred.

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nnExperience working with survivors of intimate partner and family violence and other victims of crime;

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n nIf hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment.

nAmeriCorps, Peace Corps and other national service alumni are encouraged to apply.

nTechnology Statement:

nApplicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance.

nPlease follow this link to view complete EEO Law and complaint filing information:

n nKnow Your Rights: Workplace discrimination is illegal.

nHiring Range: $23.63 - $26.10 hourly

nFull-time Hours: 35 Hours per weekFull-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

nSafe Horizon was named one of City & State New York Top Workplaces of 2025 and 2026 Top Workplaces (

nEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Worksite address

jamaica, NY, 11406, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.