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Job description
Capgemini is seeking an experienced Contact Center Solutions Architect to lead the design and modernization of enterprise CCaaS platforms in a global setting. The role blends CCaaS architecture, AI-driven customer experiences, and pre-sales leadership to drive business outcomes through modern engagement technologies.
The candidate will guide end-to-end CCaaS implementations, oversee discovery workshops, GTM efforts, and collaborate with sales and delivery teams to ensure client success in a
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Worksite address
atlanta, GA, 30383, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.