About this opportunity
Presidio, Inc lists this Senior CCaaS Engineer: AI-Driven Contact Center opportunity in northern, Kentucky. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Presidio is seeking a Sr. Contact Center Engineer to lead the design, implementation, and support of advanced CCaaS solutions across multiple platforms, with primary depth in Amazon Connect.
You will own technical outcomes on complex engagements, architecting solutions, writing code, and guiding AI-enabled contact center initiatives. You will work across Amazon Connect, Webex, and Genesys, building scalable, resilient architectures and driving delivery excellence while mentoring engineers and
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.