About this opportunity
West Bend Mutual Insurance Company lists this Senior Claims Representative opportunity in west bend, Wisconsin. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Claims Representative
Job Locations
US-Remote
ID
Category
Claims
Full-Time
Remote/Hybrid
Remote
Company Overview
Recognized as aMilwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.
Job Summary
Handle complex bodily injury claims with minimal supervision and guidance from the manager. Utilize current Claims technology.
The internal deadline to apply is 09/23/26. External applications will be accepted on a rolling basis while the position remains open.
Work Location
This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) will be offered a hybrid work schedule. Candidates who are fully remote (beyond 50 miles) may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events.
Responsibilities & Qualifications
Senior Bodily Injury Claims Representative
Some claims are straightforward. Others require strong judgment, sharp negotiation skills, and the confidence to navigate complex situations. If that's where you do your best work, we'd love to connect.
As a Senior Bodily Injury Claims Representative, you'll take the lead on high-exposure bodily injury claims, guiding investigations, evaluating coverage and liability, and negotiating fair resolutions for all parties involved. You'll have the autonomy to manage challenging files while also serving as a trusted resource and mentor to teammates. Responsibilities include handling complex bodily injury claims, evaluating coverage and damages, negotiating settlements, managing litigated files, maintaining reserves, and presenting select claims to committee.
What You'll Bring to the Role
Experience handling complex bodily injury claims
Strong investigation, coverage analysis, and liability assessment skills
Proven negotiation and problem-solving abilities
Excellent communication and relationship-building skills
Experience working with attorneys and litigated claims
AIC, AINS, CPCU coursework, or other insurance education is a plus
Why You'll Love It Here
You'll join a collaborative team that values expertise, supports professional growth, and trusts you to make an impact. Here, you'll tackle meaningful work, share your knowledge with others, and help deliver exceptional outcomes for our customers.
#LI-BW1
Salary Statement
The salary range for this position is $68,000-$90,000.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.
Benefits
West Bend offers a comprehensive benefit plan including but not limited to:
Medical & Prescription Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Short and Long Term Disability
Flexible Spending Accounts
Life and Accidental Death & Disability
Accident and Critical Illness Insurance
Employee Assistance Program
401(k) Plan with Company Match
Pet Insurance
Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates
Bonus eligible based on performance
West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.
EEO
West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.