About this opportunity
Techvilla Solutions lists this Senior CMDB & ServiceNow Integration Architect opportunity in Plano, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a highly experienced Senior CMDB & ServiceNow Integration Architect with strong expertise in ServiceNow CMDB, enterprise data architecture, system integrations, database technologies, and platform performance optimization.
Must-Have Technical Skills
ServiceNow CMDB
Cicada ETL / Data Integration Platform — Mandatory
ServiceNow CSDM
CMDB architecture, governance, and data modeling
Configuration Items (CIs), CI classes, relationships, Identification and Reconciliation Rules (IRE)
ServiceNow ITSM, ITOM, TSM
REST APIs, SOAP Web Services
IntegrationHub
MID Server
ETL and data integration platforms
Event-based integration frameworks
Relational databases and SQL
Enterprise data modeling
Database performance optimization
ServiceNow platform performance engineering
Key Responsibilities
CMDB Architecture & Governance
Define and implement enterprise CMDB architecture, data models, and governance standards.
Design and maintain CI classes, relationships, identification rules, and reconciliation rules.
Drive CMDB health initiatives focused on data quality, normalization, reconciliation, and compliance.
Establish CMDB best practices aligned with ServiceNow CSDM standards.
ServiceNow Solution Architecture
Architect and govern ServiceNow CMDB, ITSM, ITOM, TSM, and related platform capabilities.
Provide technical leadership for ServiceNow platform integrations and enterprise data architecture.
Conduct architecture reviews, solution assessments, and performance optimization initiatives.
Define scalable and sustainable integration patterns across enterprise applications.
Integration Architecture
Design and implement ServiceNow integrations using: REST APIs
SOAP Web Services
IntegrationHub
MID Server
ETL platforms
Event-based integration frameworks
Architect data synchronization between ServiceNow CMDB and: Inventory systems
Monitoring tools
OSS/BSS platforms
Cloud platforms
Enterprise databases
Lead integration troubleshooting, optimization, and root-cause analysis.
Cicada ETL Platform — Mandatory
Design and support Cicada-based data ingestion and ETL workflows.
Define CI data ingestion, enrichment, normalization, and reconciliation processes from Cicada into ServiceNow CMDB.
Optimize Cicada data flows, mappings, and integration strategies.
Ensure the consistency, integrity, and timeliness of CMDB data populated from Cicada sources.
Collaborate with infrastructure, network, and application teams to onboard new data sources through Cicada.
Database & Data Architecture
Apply strong knowledge of relational database concepts and enterprise data modeling.
Design scalable schemas and data structures supporting ServiceNow integrations.
Optimize SQL queries, indexing strategies, and database performance.
Perform data analysis, reconciliation, and troubleshooting across complex datasets.
Support data migration, transformation, and archival activities.
Performance Engineering
Analyze and improve ServiceNow platform performance.
Identify and resolve bottlenecks across: CMDB operations
Discovery processes
Service Mapping
Integrations
Database transactions
Optimize application performance, response times, and batch processing workloads.
Develop monitoring, alerting, and performance reporting frameworks.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.