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DGS Office of External Affairs

Senior Contact Center Operations Lead

tallahassee, FL

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Job description

DGS Office of External Affairs in Tallahassee seeks a Senior Management Analyst Supervisor within the Customer Contact Center of the Division of Service Operations. You will oversee daily operations, productivity, and personnel matters, reporting to the Bureau Chief and handling hiring, discipline, performance reviews, escalations, and staff scheduling.

The role requires expertise in licensing regulations, customer service, and personnel management within the Department of Business and

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Worksite address

tallahassee, FL, 32318, US

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