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Job description
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Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships.
Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more at seismic.com.
Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are.
Overview:
Supporting and enabling our customers’ success is at the heart of everything we do at Seismic. Our mission in Customer Education is to support the competence of our learner audiences, drive adoption of our product platform, and increase customer satisfaction, leading to customer retention.
We are looking for a skilled Senior Curriculum Development Manager to join our team who will be responsible for creating engaging, innovative, and interactive learning experiences for our customers. This role will support the Customer Education & Certification function, will focus on customer-facing deliverables, and is aligned to the Customer Success organization.
Who you are:
You are a passionate and innovative curriculum developer with a strong foundation in adult learning principles and a proven ability to create engaging, effective learning experiences for technical audiences. You thrive in fast-paced environments with tight deadlines, balancing multiple priorities with exceptional organization and attention to detail.
You are highly skilled in using a variety of course authoring and multimedia tools, and enjoy consulting and collaborating with subject matter experts and stakeholders across the organization to deliver impactful educational solutions.
Responsibilities:
Effectively lead educational product development through all project phases; analysis, design, development, and publication to Seismic University
Integrate AI tools to rapidly design, develop, and publish engaging course content, materials and learning activities for delivery through multiple delivery modalities
Create and evolve a digital onboarding curriculum to support customer time to value and implementation timelines ensuring deliverables are completed on time, with high quality and adhere to company standards
Analyze learner feedback and performance data to inform continuous improvement efforts
Develop an instructionally engaging curriculum aligned to our customer learning journey at various stages of maturity
Understand product release impacts to the curriculum in a specific strategic product areas
Manage subject matter experts and stakeholder relationships to clearly understand the business, target audience, and content needs to create first class educational products
Use a variety of course authoring tools and multimedia tools, (Articulate 360, Adobe Creative Cloud, Camtasia etc.) to develop a range of educational products that are instructionally sound, visually appealing, and that effectively convey content to learners
Occasional travel for team building and conference support
Requirements:
Excellent verbal and written communication skills
Experience in agile, rapid development environments requiring a quick turnaround of deliverables
Proven history of producing high quality work in a fast-paced environment while managing competing demands simultaneously
Positive team-focused attitude and work style with excellent interpersonal skills
Strong sense of aesthetics and understanding of UX/UI (Samples of interactive modules required)
Innovative design approach that is not limited by a particular tool or method
Experience building eLearning content as SCORM or xAPI compliant modules
Ability to offer creative, time-saving solutions while up against tight deadlines
Proficiency in graphic design, use of Adobe Illustrator and Adobe Photoshop a plus.
Knowledge of relevant course delivery platforms and Learning Management Systems
8+ years relevant experience with an enterprise software company developing highly technical content (experience with SaaS product education required)
Bachelor’s Degree in Instructional Design or related discipline
Highly proficient using authoring and design/development tools (Articulate Rise, Camtasia, SnagIt, PowerPoint) required
Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.
The annual base salary range for this position is: $123,100 USD - $185,000 USD. This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.
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Who can apply
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