About this opportunity
Servicenow lists this Senior Customer Success Manager - Federal opportunity in washington, District of Columbia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
MUST RESIDE IN THE DC METRO AREA
What you get to do in this role:
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
You will evolve and iterate on our customer onboarding strategy
You work with internal teams and customers to drive adoption, engagement and growth
You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Qualifications
To be successful in this role you have:
You have 5+ years of account management, implementation, or sales experience in software/SaaS
Manage a portfolio of U.S. Federal Government customers,serving as the trusted advisor throughout the customer lifecycle. Prior experience supporting Federal customers is required.
You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
You have experience supporting deployments with large enterprise customers
Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
You have experience building strong internal and external relationships, including with senior-level executives throughout companies
You are diplomatic, have tact and you are poised under pressure
You possess a voracious appetite to learn and grow
You have completed a Bachelor’s degree
You are willing to travel 10-25% of the time
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Worksite address
washington, DC, 20022, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.