About this opportunity
Bobyard lists this Senior Customer Success Manager opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Position OverviewYour top priority is making sure our largest and most complex customers achieve the outcomes they came to us for, and helping shape how Bobyard does customer success as we scale.To do that, you will:Own a book of strategic accounts end to end, from defining success criteria and leading onboarding through renewal and expansionBuild executive-level relationships and drive measurable ROI that turns customers into long-term partnersOwn retention and expansion targets, identifying and closing upsell opportunities alongside salesBe the voice of the customer internally: synthesize feedback into clear priorities for product and engineering, and lead beta programs and launch validationDesign and scale CS playbooks, health scoring, onboarding frameworks, and support workflows the rest of the team will run onSource and drive testimonials, case studies, and references from your accountsMentor newer CSMs and help set the bar for the functionDesired Attributes5+ years in customer success, account management, or implementation at a B2B SaaS company, ideally with technical or vertical softwareProven track record owning renewals and expansion revenueKind, humble, relentless, focusedTechnically fluent, able to teach a technical product and troubleshoot alongside customersQuick to learn product and industry context; construction, AEC, or estimating experience is a strong plusConfident presenting to customer executives and internal leadership (business cases, QBRs, renewal strategy)Has built CS processes from scratch before and knows what breaks at scaleStrategic and creative, able to zoom out and rethink how we approach problemsBonus: experience with Zapier, CRM automations, or agents in a CS/support functionBenefitsCompetitive salary: $120,000–$140,000 base + commission & bonusWork closely with sales, product, design, and engineeringOpportunity to shape the CS function's strategy, systems, and team as an early senior hireThis is a full-time, in-person role in SF. We think we have a strong product and a real opportunity in a large industry. If that's exciting to you, we'd love to talk.Comp PhilosophyWe are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.
Worksite address
san francisco, CA, 94102, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.