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A.P. Moller - Maersk

Senior CX Consultant - Ground Freight & Cold Chain

town of charlotte, NY

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Job description

Maersk is seeking a Senior Customer Experience Consultant for Ground Freight and Cold Chain, based onsite in Charlotte, NC. You will coordinate between the customer and operations, manage shipments from booking to delivery, and provide proactive updates while addressing delays and risks.

The role emphasizes collaboration across dispatch, carriers, and storage partners, with a focus on exceptional service, attention to detail, and proactive problem solving in a fast-paced environment.

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