About this opportunity
The British American Tobacco Group lists this Senior CX Platform Strategy & Transformation Lead opportunity in winston salem, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Reynolds American, part of the British American Tobacco Group, seeks a Senior Manager CX Platform Strategy & Transformation in Winston-Salem. The role guides business-side platform strategy, prioritizes CX capability requests, and ensures alignment with IDT and partners to enable scalable platform evolution.
The ideal candidate translates CX needs into actionable platform requirements, manages governance for automation/AI use cases, and drives adoption across teams while balancing risks and
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Worksite address
winston salem, NC, 27104, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.