This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Arketa is seeking a Senior Customer Service Representative (SME) to lead a small CX team and own the outcome of minimizing repeated questions. You will split time between handling live customer inquiries and coaching teammates to close knowledge gaps, improving the speed and quality of support.
With 3+ years in SaaS customer experience, you will drive pattern recognition, publish knowledge base updates, and champion Copilot-enabled workflows to delight studio owners and wellness entrepreneurs
#J-18808-Ljbffr
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.