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T-Mobile

Senior CX Strategy & Decision Analytics Lead

factoria, WA

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About this opportunity

T-Mobile lists this Senior CX Strategy & Decision Analytics Lead opportunity in factoria, Washington. Review the employer’s description below for duties, qualifications and application requirements.

Job description

T-Mobile's CX Strategic Insights & Decision Analytics team seeks a Sr Business Analysis Manager to lead high-stakes analytics across Care, Product, Marketing, Finance and Network. You’ll translate complex data into decisive actions and present recommendations to executives, shaping customer experiences and business outcomes.

You will guide end-to-end analyses, build scalable dashboards, and mentor teams while partnering with senior leaders to drive alignment and impact.

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