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Job description
Senior CX/UX Designer (AI Innovation for Tax & Accounting) – Hybrid (CT/ET) R
nDesign AI-powered experiences that transform tax and accounting workflows.
nAbout the Role
nAs a Senior CX/UX Designer, your mission is to create user-facing experiences that incorporate AI, machine learning, and automation into tax and accounting workflows, with a primary focus on an AI-powered tax research and guidance experience. You will design solutions that help tax professionals ask better questions, find trusted answers faster, and confidently interpret complex and evolving tax regulations.
nThis includes rapidly moving from hypothesis to validated customer journeys by creating multi modal prototypes and simulations, using lightweight coding concepts and AI assisted development to explore interactions and accelerate design to delivery collaboration with engineering partners.
nYou will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable agentic experiences that support tax research, contextual guidance, and in-the-moment decision making.
nWhy This Role Matters
nTax and accounting professionals rely on accurate, explainable, and timely answers to navigate complex regulatory environments. AI can significantly improve how professionals discover, understand, and apply tax guidance, but only if designed responsibly. This role ensures that AI-driven research and answer experiences are intuitive, transparent, compliant, and user-centric.
nWhat Success Looks Like
nnnAgentic solutions improve the speed, confidence, and accuracy of tax research and question answering workflows.
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nnAI-driven answers are transparent, trustworthy, and aligned with regulatory and editorial standards.
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nnSolutions meet regulatory compliance, data privacy, and accessibility standards.
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nnPrototypes and design systems accelerate delivery without compromising quality.
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n nHybrid : Eight days a month we come together in the closest office ( CT/ET time zone ) within 50 miles to experience the value of connecting with colleagues. You will report to the Lead CX/UX Designer and work under the leadership of the Director, CX/UX Design . This role is a part of DXG | UX/CX COE Wolters Kluwer DXG U.S., Inc. ( Tax & Accounting) . Please view the site office location directory for potential office preferences nationwide. | | #LI-Hybrid
nDivision/BU About Us:
nMust be legally authorized to work in the United States without employer sponsorship, now or in the future.
nRequired Job Qualifications ( 2yr+ minimum in role plus 1yr+ ( AI Innovation )
nnnPrototyping: Strong ability to create high-fidelity interactive prototypes.
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nnProven experience designing AI-powered user experiences for enterprise applications.
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nnFamiliarity with agentic workflows, automation principles, ML concepts, and systems design.
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nnExpertise in enterprise UX for regulated domains, with tax planning, compliance, or accounting experience preferred.
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nnStrong understanding of data privacy, compliance, and ethical AI.
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nnWireframing: Advanced skills in creating detailed and user-centered wireframes and user flows.
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nnUser Research: Proficiency in planning, conducting, and analyzing comprehensive user research studies.
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nnWorking knowledge of front-end development concepts such as HTML, CSS, and component-based systems, and experience using AI-assisted tools to prototype interactions and accelerate iteration.
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nnUsability Testing: Expertise in leading usability tests and deriving impactful design insights.
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nnAdvanced prototyping and design system integration skills.
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nnExperience facilitating design thinking workshops and JTBD mapping.
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nnCollaboration: Excellent communication and teamwork skills to align cross-functional efforts.
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nnPresentation: Advanced skills in presenting design rationale and user research findings.
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nnAccessibility: Competence in designing accessible user experiences according to standards.
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n nResponsibilities
nnnAvg. 1-4 trips per year | per business demand
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nnLead the design of user-facing agentic workflows for tax and accounting professionals, including AI-driven tax planning, scenario analysis, and projection-based experiences, and deliver high-fidelity prototypes for complex projects such as predictive UX and conversational interfaces
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nnCollaborate with research partners to plan and conduct comprehensive user research studies and usability tests focused on planning, what-if analysis, and decision confidence.
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nnCreate tax and accounting solutions tailored for compliance-heavy environments in North America, with an understanding of planning considerations across filing status, income, deductions, and future events.
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nnSynthesize research findings into actionable design recommendations.
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nnDevelop and uphold design systems and ensure consistency across products.
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nnMentor junior team members and provide constructive feedback on their work.
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nnDrive collaboration with product managers, engineers, and other stakeholders as part of the empowered product team to align design goals with business objectives and bring designs to life.
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nnDrive the iterative design process based on user feedback and usability testing.
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nnStay up to date with the latest UX design trends and technologies.
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nnPresent and defend design decisions based on user research and best practices.
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nnEnsure adherence to financial data privacy, security, and WCAG accessibility standards.
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n nAdditional Information:
nWolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
nCompany Overview
nWolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
nWolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
n• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84
n• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023
n• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023
nDisclaimer : The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
nOur Interview Practices
nTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
nApplicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
nCompensation:
n$85,600.00 - $149,400.00 USD
nThis role is eligible for Bonus.
nCompensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
nAdditional Information :
nWolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
nEQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.