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Job description
Overview
Join an award-winning company!
Who are we?
Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 60 markets. We're the country's premier luxury builder with the widest range of product offerings and price points in the industry, serving first-time, move-up, active-adult, and second-home buyers.
From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.
Toll Brothers , America's Leading Builder of Luxury Homes, seeks a Senior Design Studio Consultant to assist homebuyers with color and options selections, as well as the sale of upgrades, at the Toll Brothers Design Studio in Panama City Beach, Florida.
The Senior Design Studio Consultant position is responsible for guiding the buyer through the selection of Included Features and Available Personal Choices (options/upgrades), thoroughly and on-time, while adhering to company policies and procedures and representing the company by keeping in line with the builder's code of ethics, values, and mission statement. This position will interact with other departments as needed (i.e. Purchasing, Marketing, Accounting, Conveyancing, Construction, Customer Care, etc.), support leadership at the studio, and will be tasked with completing required paperwork accurately and timely. Proficiency with department specific technology is necessary.
This position will be on-site 5 days per week.
What are the primary responsibilities?
Assist Prospective Buyers/Home Buyers with Tours and Options Selections
Meet with prospective buyers to share knowledge and excitement about Design Studio environment, procedures, and available products. Assist deposit tours as needed
Provide scripted tours of Design Studio environment, delivered in a professional manner, well articulated, and with positive energy
Orientation tour responsibilities include assisting the with meet/greet, present chosen tour categories, set up & clean up
Be familiar with product and house warranty specifics and be able to communicate this to buyers
Adhere to predetermined deadlines for selection appointments, change requests, etc.
Administrative Functions Complete Buyer selection paperwork accurately and by deadlines
Navigate the Toll Intranet for product and builder information
Utilize Pivotal or Enterprise One software and Studio selection software to enter home selections and options contract documents
Use Salesforce to review customer and scheduling information, manage tasks, and enter buyer communication
Interact with internal mortgage company personnel as needed to confirm buyer affordability
Submit paperwork to buyers for final authorization through DocuSign and authorization process to internal business partners
Prepare and double-check final document package for accuracy and submit to construction team
Process special requests with appropriate approvals from management
Answer phones as needed
Interdepartmental Communication Provide status updates to Design Studio Manage
Provide buyer feedback internally
Maintain communication with on-site Sales Consultants
Walk-through with sales/construction/marketing personnel of all merchandised models
Execute selections for Quick Move-In inventory homes as needed by communities
Continuing Education/Meeting Attendance Field visits as needed. Tour community models, Quick Move-In homes and homes in production
Attend education sessions/training from trade partners regarding included features and available personal choices, as well as internal company training regarding construction, new communities/floor plans etc. Attend product knowledge meetings monthly and/or quarterly
Stay current on home product trends and/or design styles/colors via (vendor trainings, online research, etc.)
Leadership Manage additional responsibility in the Design Studio, with increased oversight of Studio operations that carries increased focus from a Design Consultant position. Examples may include: Lead and execute training for new Design Studio employees and cross-functional partners in the division and nationally
Lead an innovative initiative, partnering with Design Studio Manager and/or the National Design Studio team
Communicate with division leadership and cross-functional partners and present on monthly meetings, as appropriate
Collaborate with National Design Studio and Purchasing teams on selecting product
assortments
Serve as a champion for new technology rollouts
Oversee a satellite / micro studio location, where appropriate
All other duties as assigned
Don't miss this opportunity to join one of the nation's most respected FORTUNE 500 companies!
Qualifications
Does this describe you? When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
Applies creative problem-solving to address business needs and issues
Must be able to handle the challenges related to customer service
Ability to perform in a sales environment working and interacting with people and providing excellent customer service
Ability to assist buyer in reaching decisions in a timely manner
Ability to educate buyer on products
Strong ability to set clear and concise expectations with customer that support corporate processes and policies
Able to plan and prioritize while focusing on detail orientation and effective time management
Must have gift of hospitality, thoroughly enjoy interacting with others, and have an amiable, outgoing and pleasant demeanor
Able to work with employees among multiple departments
Working knowledge of Microsoft Office programs, including Outlook, Excel, Word and PowerPoint
Able to utilize the department specific technologies to solve business challenges
Participate in continuing education as needed
Do you have these qualifications?
Essential: 10+ years in interior design and/or homebuilding industries
Leadership-level communication and presentation skills
Understanding of studio business reporting
Great sales skills
Basic knowledge of homebuilding/construction techniques
Excellent communication and organization skills
Patience, empathy and good listening skills
Enthusiastic attitude: desire to ensure process is enjoyable, smooth and easy for the buyer
Preferred: Design knowledge, real estate/builder experience a plus
An Interior Design degree is a plus
We offer an excellent benefits package that includes comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!
Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!
APPLY ONLINE TODAY!
No walk-ins or phone calls, please.
Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.
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Worksite address
panama city, FL, 32402, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.