About this opportunity
Merge IT lists this Senior Desktop Support Engineer opportunity in stamford, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Our enterprise-level client is seeking to add a Senior Desktop Support Engineer to the team in Stamford, CT. The role is a 6+ month contract with possible extensions and permanent conversion but not guaranteed. The schedule is Monday – Friday, 8 a.m. – 5 p.m. ET. A drug screen and background check is required. Pay is $38–$40 h.w.2 per hour plus benefits. Base pay range: $38.00/hr – $40.00/hr.
Key Responsibilities
Provide Tier 2/3 deskside support for VIPs and end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands‑and‑feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements
Proven hands‑on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem‑solving and customer‑service skills
Nice to Have
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands‑and‑feet network support (switch checks, console sessions)
Certifications
Certifications such as A+, MCP, or ITIL are a plus but not required
Merge IT is an equal‑opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
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Worksite address
stamford, CT, 06925, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.