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Job description
Senior Digital Product Manager – Customer Platforms (Mobile Focus)
Location: Irving, TX (Hybrid – 3 days onsite: Monday–Wednesday)
Overview
We are seeking a seasoned Senior Digital Product Manager to lead the development of customer-facing and franchise-facing applications within a fast-growing home services ecosystem. This role will focus on building mobile-first experiences (iOS & Android) that power customer engagement, membership programs, and service booking journeys.
The ideal candidate brings deep experience delivering end-to-end digital products—from concept to deployment on the Apple App Store and Google Play Store —with a strong understanding of data-driven personalization, platform integrations, and user experience optimization.
Key Responsibilities
Own and drive the end-to-end product lifecycle across multiple initiatives including Customer Portal, Franchise Portal, and Membership Platform
Lead development of mobile applications (iOS & Android) focused on service booking, customer profiles, and personalized recommendations
Define and manage product roadmap, epics, features, and user stories, ensuring alignment with business goals and customer needs
Collaborate closely with engineering, UX/UI, QA, and business stakeholders to deliver scalable and intuitive applications
Oversee mobile app releases, including App Store & Play Store submission, compliance, and version management
Ensure seamless data flow across systems (customer data, service history, membership status, scheduling systems, APIs)
Drive AI-driven initiatives such as call handling, appointment scheduling, and personalized recommendations
Leverage analytics, user behavior data, and feedback loops to continuously improve customer engagement and conversion rates
Act as a key liaison between business, franchise stakeholders, and technology teams
Required Qualifications
10+ years of experience in Product Management, with strong focus on customer-facing digital products
Proven experience delivering mobile applications (iOS & Android) from inception to App Store/Play Store deployment
Experience working on platform-based products such as customer portals, booking systems, or membership platforms
Strong understanding of data flows, APIs, integrations, and system architecture
Hands-on experience with Agile methodologies (Scrum/Kanban) and backlog management
Ability to translate business requirements into scalable product solutions
Preferred Qualifications
Experience in home services, marketplace platforms, or franchise-based business models
Exposure to AI/automation use cases (chatbots, scheduling, customer engagement tools)
Experience working with customer data platforms (CDP), CRM systems, or personalization engines
Strong collaboration with UX teams to build intuitive, mobile-first user experiences
Key Skills
Mobile App Lifecycle (iOS & Android)
Customer Experience & Journey Optimization
Data Flow & API Integration Understanding
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Worksite address
irving, TX, 75084, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.