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Job description
Gartner seeks a Senior Director, Analyst to join the Customer Service and Support Technology research team. You will lead research, author insights, and present findings to senior clients, guiding technology and customer service leaders through strategy and vendor selections.
You will engage directly with clients, craft publications, and contribute to Gartner events. A strong background in CRM and AI-enabled support is essential for success.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.