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Gartner

Senior Director Analyst, Customer Service Tech Insights

irving, TX

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About this opportunity

Gartner lists this Senior Director Analyst, Customer Service Tech Insights opportunity in irving, Texas. Review the employer’s description below for duties, qualifications and application requirements.

Job description

Gartner seeks a Senior Director, Analyst with strong writing and communications skills to join our Customer Service and Support Technology research team. You will author research, deliver insights to Gartner clients, and present to technology and business leaders.

You will engage with clients in virtual and in-person settings, analyze market demands, evaluate solutions, and help teams articulate strategic guidance on CRM, CCaaS, knowledge management, and AI-enabled support.

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Worksite address

irving, TX, 75084, US

Who can apply

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