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Job description
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Job Category
Sales
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
THE OPPORTUNITY
The next era of enterprise technology will not be won by simply knowing the platform. It will be won by helping customers make the right architectural choices as AI reshapes how data, applications, experiences, security, and work come together.
We are looking for a Senior Director of Architecture & Innovation to lead a multi-layered organization of Core Technical and Enterprise Architecture leaders and highly experienced talent across CBS.
This is not a traditional architecture leadership role.
We need a leader who can see around corners, create a point of view, mobilize teams quickly, and translate emerging technology into clear choices for customers and our field, someone who can move comfortably between an executive customer conversation, a deep architectural debate, a strategy session with Sales and Solutions leadership, and an executive update on what we are learning across the business.
You will lead teams responsible for helping customers understand how to govern AI responsibly, activate the full Salesforce platform, prepare data and architecture for production, and reimagine experiences as new technologies emerge.
Just as importantly, you will create leverage. The best work of the organization should not remain inside a single account or team. You will turn what we learn into strong points of view, architectural patterns, field guidance, and repeatable approaches that make the entire CBS organization better.
WHAT YOU'LL DO
Lead and Scale an Exceptional Architecture Organization
Lead and develop a multi-layered organization of frontline leaders and senior architects across a diverse set of architecture and innovation disciplines
Create a high bar for technical excellence, customer impact, pace, accountability, and executive presence
Build an environment where teams are encouraged to challenge assumptions, experiment thoughtfully, and bring forward new ideas before they are asked
Develop strong leaders who can independently run their businesses while operating as one integrated architecture organization
Attract, grow, and retain exceptional architecture talent while creating clear opportunities for career development and succession
Create the Architectural Point of View
Establish clear, proactive perspectives on the architectural questions our customers are facing across AI, data, security, governance, integration, platform strategy, emerging technology, and digital experiences
Anticipate where customer architecture is heading and ensure CBS is prepared to lead those conversations, not react to them
Move quickly from signal to insight to action, without waiting for perfect information when the field needs direction
Translate complex technical shifts into simple frameworks, reference architectures, patterns, and recommendations that customers and account teams can act on
Ensure the organization consistently connects architectural decisions to business outcomes, platform strategy, and the customer's path to production
Lead the Most Important Customer Conversations
Serve as a trusted architecture executive for strategic customers navigating complex transformation decisions
Lead conversations that help CIOs, CTOs, CDOs, CISOs, and other technology leaders understand choices, tradeoffs, risks, and opportunities
Elevate conversations beyond products and features to how the customer's technology landscape must evolve for an agentic enterprise
Create confidence when the answer is complex, multiple technologies are involved, or the path forward is not yet obvious
Step into critical opportunities and escalations with urgency, clarity, and strong executive judgment
Lead and participate in key customer on-sites, SICs, and workshops, as well as conferences (TDX, DF, etc.)
Make Customers Builder-Ready
Ensure architecture teams create the clarity required before hands‑on building begins: business outcome, use case and scope, target architecture, data and grounding, actions and integrations, trust guardrails, dependencies, and path to production
Partner closely with Builder leadership so Builder teams enter engagements understanding the architecture, key decisions, dependencies, and definition of done
Maintain a clear distinction between architectural leadership and hands‑on implementation while ensuring the two motions operate seamlessly together
Identify architectural blockers early and mobilize the right teams to resolve them before they slow execution
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Worksite address
new york, NY, 10261, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.