About this opportunity
Vaco by Highspring lists this Senior Director, Cloud and Data Services (Client-facing) opportunity in raleigh, North Carolina. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Senior Director, Cloud and Data Services (Client-facing)
Vaco by Highspring offers a range-based compensation of $190,000–$240,000 per year. Your exact salary is determined by experience and skill set.
Base Pay Range
$190,000 / yr – $240,000 / yr
What You’ll Lead
Build and launch a modern Cloud/Data Services portfolio to serve research, education, healthcare, and public‑sector organizations across North Carolina.
Develop new cloud, hybrid, and data service offerings
Create business cases, pricing models, and go‑to‑market strategies
Evaluate emerging technologies and lead proof‑of‑concept initiatives
Establish a service roadmap aligned with customer needs and market trends
Drive Strategy & Operational Excellence
Define service catalogs, SLAs/OLAs, and operational frameworks
Lead capacity planning, technology roadmapping, and service governance
Implement ITIL‑aligned service management practices
Oversee incident, problem, and change management processes
Manage budgets, forecast, and P&L performance
Engage Customers & Shape Market Presence
Work with sales/marketing to identify opportunities and shape market strategy
Meet with customers to understand needs and guide service evolution
Develop onboarding and migration frameworks
Establish customer success metrics and feedback loops
Act as a technology evangelist and trusted advisor
Oversee Infrastructure & Cloud Architecture
Lead data center planning, modernization, and optimization
Manage capacity, automation, and orchestration initiatives
Partner with internal teams on power, cooling, network, and security decisions
Oversee cloud infrastructure used to deliver service offerings
What You Bring
Core Qualifications
Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
5+ years leading technical teams and cross‑functional initiatives
5+ years in service development, product management, or cloud service creation
Strong understanding of data center operations, cloud environments, and hybrid architectures
Experience with ITIL or similar service management frameworks
Proven financial acumen: budgeting, forecasting, P&L ownership
Ability to communicate complex technical concepts to executive audiences
Preferred Experience
Background in data center operations or DCIM tools
Exposure to AI/ML infrastructure or modern data platforms
Product management certifications or agile service development experience
Knowledge of sustainability or green data center practices
Experience supporting education, healthcare, or public‑sector organizations
Who Will Thrive in This Role
Has built or scaled a service line before
Understands cloud technologies but operates comfortably at the strategic level
Can speak credibly with CIOs, state leaders, and executive stakeholders
Has both technical fluency and business instincts
Enjoys being a community‑facing technology evangelist
Knows where the cloud and data services market is heading
Can balance innovation with operational discipline
Why This Role Matters
This is not a “maintain what exists” position. It is an opportunity to build, shape, and grow a brand new service line that helps education, healthcare, and public institutions adopt modern technology at scale.
Seniority Level
Director
Employment Type
Full‑time
Job Function
Consulting and Information Technology
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Worksite address
raleigh, NC, 27601, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.