About this opportunity
Ivi-America lists this Senior Director, Contact Center & Patient Experience opportunity in bernards township, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Ivi-America in New Jersey is seeking a Senior Director, Contact Center to lead strategy, people, processes, and capacity for high-quality patient experience at scale. You will own the contact center operations across outreach, analytics, QA, and training in a highly cross-functional role.
The ideal candidate brings 8+ years in contact center or healthcare operations, strong leadership, and a data-driven mindset to drive performance and continuous improvement.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.