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Job description
Zachary Piper Solutions is seeking an Senior Director - Customer Programs to join a Federal Program located in Tyson's Corner, VA, on a hybrid basis. The Senior Director - Customer Programs will oversee three functional teams — Sales Engineering, Bid & Proposal Management, and Account Management.
Responsibilities of the Senior Director - Customer Programs:
Recruit, develop, and retain high-performing teams across three distinct functional disciplines
Foster a culture of commercial rigor, customer focus, and cross-functional collaboration
Establish clear career development paths within each team, ensuring individual contributors understand how their work connects to Spire's commercial outcomes
Position the function as a strategic contributor to Spire's growth — not a support function — by building internal visibility and credibility for the teams
Ensure Strategic Account Managers maintain strong, senior-level relationships across Spire's existing federal and commercial customer base
Drive upsell and contract expansion within existing accounts, working in close coordination with sales leadership to define territory boundaries and opportunity ownership
Partner with Business Development to ensure Sales Engineering and Bid & Proposal teams are engaged at the right pursuit stage, with clear roles and accountabilities
Define the organizational interface between BD-led capture and proposal execution, ensuring smooth handoffs and no gaps in competitive intelligence or solution development
Oversee proposal quality, compliance, and strategic positioning across federal (U.S. FAR/DFARS) and commercial contract vehicles
Operate Sales Engineering, Bid & Proposal Management, and Strategic Account Management as shared commercial resources supporting US Federal Sales, Rest of World Sales, and Commercial sales team
Qualifications of the Senior Director - Customer Programs:
12+ years in commercial, business development/capture management, or program management roles within the satellite, space, defense technology, or adjacent sectors
Demonstrated experience leading multi-functional commercial teams spanning technical presales, proposals, and account management
Deep familiarity with US federal government contracting, including FAR/DFARS, RFP processes, and federal program structures; experience with IC, DoW, NOAA, NGA, or similar agencies preferred
Track record of building and scaling commercial operations or enablement functions in a growth-stage technology company
Experience managing complex, multi-year customer relationships involving both technical and contractual complexity
Compensation for the Senior Director - Customer Programs:
Salary Range: $200,000+ *flexible based on experience*
Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
Flexible working schedule
Unlimited opportunities for growth
Key Words: business development, capture management, management, manager, far, dfar, federal, government, cleared, ts/sci, dow, ic, noaa, nga, bid, proposal, sales, engineering, bd, capture, strategic account, account managers, revenue management
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.