About this opportunity
Velocity lists this Senior Director, Enterprise Call Center Leadership opportunity in remote, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Velocity is seeking a Senior Director, Enterprise Call Center Support to lead the strategic direction and operational excellence of the organization's call center for enterprise accounts. This role will own executive client relationships, align with service commitments, and drive continuous improvement across channels.
You will lead workforce optimization, intelligent automation, and analytics initiatives, while shaping a scalable, high-quality customer experience.
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Worksite address
remote, OH, 43528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.