About this opportunity
Velocity, A Managed Solutions Company lists this Senior Director, Enterprise Call Center Leadership opportunity in remote, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Velocity MSC seeks a Senior Director of Enterprise Call Center Support to lead strategic operations, optimize performance, and drive continuous improvement across all call center channels for enterprise clients.
The role owns executive relationships, guides workforce optimization, AI-enabled tools adoption, and analytics-driven decision making to elevate service levels and customer satisfaction while aligning with Velocity's growth objectives.
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Worksite address
remote, OH, 43528, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.