Senior Director - Healthcare Operations

Job description

Overview

WE SERVE ALL. WE HIRE ALL. WE ACCEPT ALL.

Aspire Indiana Health is a nonprofit provider of comprehensive “whole health” services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

Position Summary

The Senior Director, Healthcare Operations provides strategic operational leadership and oversight for administrative functions supporting Aspire Indiana Health's care services, including clinics, the contact center, referral management, and other designated patient-facing services. Working in partnership with the SVP of Operations, clinical leaders, and enterprise support departments, this position is responsible for translating organizational strategy into consistent operational execution across care settings.

The Senior Director leads the standardization of healthcare operational processes, improves service delivery, enhances the patient and team member experience, and ensures operational performance through data-informed decision-making, continuous process improvement, and cross-functional collaboration. This role is accountable for implementing operational priorities, monitoring performance, and supporting sustainable growth while maintaining compliance with regulatory requirements and organizational standards.

Education and Experience

Master’s degree in Healthcare Administration, Business Administration, or a related field from a college or university accredited by the U.S. Department of Education, with a minimum of five (5) years of practice management experience preferred; or

Bachelor’s degree in Healthcare Administration, Business Administration, or a related field from a college/university accredited by the US Department of Education, with a minimum of seven (7) years of practice management experience in a clinical or primary care setting; or

Ten (10) or more years of progressive experience in practice management or practice administration

Management experience in a Community Mental Health Center (CMHC) and/or Federally Qualified Health Center (FQHC) preferred

Other Requirements

Deep personal commitment to the Mission, Vision, and Values of Aspire Indiana Health

Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism

Must be able to work independently as well as collaboratively within a team setting

Must have excellent collaboration, supervisory, and soft skills, such as relationship-building, communications, listening, negotiation and diplomacy

Must be able to demonstrate accuracy and thoroughness and the ability to problem solve and utilize critical thinking skills

Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines

Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization

Must have reliable transportation to oversee programming and/or attend trainings and/or meetings

Benefits

Aspire prioritizes a work culture that takes care of employees not only at work but in their personal lives as well. The following are offered to *eligible employees:

Group Medical (PPO and HSA Plans)

Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics

Health Savings Account

Group Dental and Vision Plans

Prescription coverage, including low copays on all covered medications through select pharmacy locations

Employee Wellness Program

Group Life, AD&D Insurance

Long Term Disability

Short Term Disability

Paid-Time Off (PTO)

Paid Holidays

Paid Bereavement

Retirement Plan with generous employer match - Up to 6% match

Employee Referral Bonus Program

Your Money Line Financial Wellness Program

*Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Learn more about us at Aspireindiana.org , and see our Core Values, benefits and current job listings on our Careers page . Or check out our Facebook , LinkedIn , Twitter and YouTube pages.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.

All individuals who join Aspire are strongly encouraged to have a flu shot and required to be fully vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.

Aspire Indiana Health is an Equal Opportunity Employer.

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Worksite address

carmel, IN, 46033, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.