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Job description
When you work at Milan Laser Hair Removal, you don’t just have a job, you have a career. As the largest laser hair removal company in the nation, we take pride in offering opportunities across multiple disciplines, with room to grow. And, we do it in a fun, inclusive, and supportive environment. Whether you work in our customer care center, our headquarters, or at one of our 410+ clinics across the country, you can count on working alongside the best of the best in the industry.
Our Culture
The Milan Laser team is comprised of the most talented, hard-working, and fun-to-be-around folks in the industry. We take pride in being the largest laser hair removal company in the U.S., and our commitment to offering world-class customer service runs deep. At Milan Laser, we believe in recognizing employees for their contributions and celebrating our accomplishments along the way.
Culture
Clinic Manager
Medical Provider
Client Specialist
Our Values
Our core values govern the manner in which we work together, conduct our business and make decisions.
WOW CUSTOMERS
With world-class customer service
In each other and follow through on commitments.
COLLABORATION
To build relationships and fuel innovation.
In the service and products we provide.
RESPECT DIVERSITY
And treat each other with dignity.
POSITIVITY
And fun are encouraged and embraced.
PRIDE
In what we do and who we are.
Do You Have The Milan Magic?
We’re looking for people who are passionate about making a difference. Laser hair removal isn’t just about smooth skin. It’s about changing people’s lives by offering a transformative service in a supportive environment. We’re a growing company with excellent benefits, a progressive culture, and endless opportunities.
Medical Professionals
All procedures at Milan Laser are performed by highly-skilled medical professionals. If you crave a work-life balance (we’re serious - no overnights and no holidays!) and the opportunity to make a real impact on the lives of others, check out our open medical positions now.
Set the tone for happy clients, exciting sales, excellent customer service, and the opportunity to grow your own team at Milan Laser. Our clinic managers cultivate lasting relationships with clients, driving sales for the company and opportunities for you, like uncapped commissions and room for growth within the organization.
Clinic Operations
Our client specialists are among the most influential roles at Milan as they are the first friendly faces our clients meet at their initial appointments and help them become the most confident versions of themselves as they embark on their hair‑free journeys. The sky is the limit for client specialists — this role offers many opportunities for growth and internal promotions within Milan.
Corporate Team
Our corporate teams are expanding to meet the needs of our fast‑growing organization. Whether you’re a financial genius, a marketing maven, an HR expert, a facilities pro, a technology wizard, a client service guru, or a warehouse and packaging master, we have the career for you. Our corporate teams enjoy an open, collaborative work environment and a fast‑paced atmosphere.
We want you to be happy, so we’re giving you comprehensive benefits that include competitive pay, paid vacation, off on major holidays and 401k options! Of course, we also offer health, dental, disability, and life insurance. Did we also mention free laser hair removal?
GENEROUS PTO
Full‑time employees have flexible schedules and generous PTO PLUS 7 holidays.
Employees and their spouses receive free laser hair removal treatments.
401K
4% match of employee contributions. Contributions are immediately fully vested.
Provides grants to employees with financial hardships.
Thrive in a collaborative environment with casual dress code.
Location: Omaha, NE (On‑Site) - Relocation required for candidates not currently based in the Omaha area. Eligible candidates will receive a relocation bonus to assist.
Compensation Range: $150,000–$225,000 annually, with actual compensation based on geographic market, experience, qualifications, and other job‑related factors.
About Milan Laser Hair Removal
At Milan Laser Hair Removal, we’re not just transforming skin—we’re transforming confidence. As the nation’s largest laser hair removal provider, we’re built on a culture of excellence, innovation, and delivering a world‑class experience for both our clients and our team.
About the Role
We’re looking for a Senior Director of Marketing Operations who thrives in a fast‑paced environment, brings clarity to complexity, and knows how to turn strategy into execution. This is a high‑impact leadership role for someone who enjoys building scalable systems, leading cross‑functional initiatives, and helping teams work smarter together. If you’re energized by bringing structure to ambitious goals, aligning stakeholders, and driving results across a growing organization, we’d love to meet you.
What You’ll Do
Program & Launch Orchestration Lead planning across campaigns, product and experience launches, brand and creative work, and major cross‑functional initiatives
Build and manage a single integrated roadmap, master calendar, and detailed work‑back plans across a full‑channel ecosystem producing 200+ assets per month
Sequence priorities, milestones, dependencies, and approvals to keep teams aligned and launches on track
Marketing Operations & Strategic Planning Build the operating model, planning rhythms, prioritization frameworks, and governance that connect strategy to execution
Continuously improve how Marketing plans, communicates, and executes work
Executive Partnership & Cross‑Functional Leadership Partner closely with the CMO to translate strategic priorities into coordinated execution
Align stakeholders, clarify decisions, and drive accountability across complex initiatives
Lead marketing leadership planning, meetings, off‑sites, and follow‑through
Team Leadership & Operational Excellence Build, lead, and develop the Marketing Operations team
Partner with Finance and FP&A on budgets, forecasting, and investment governance
Performance & Executive Readiness Partner with Analytics and marketing leaders to evaluate performance and identify opportunities
Develop executive presentations, growth updates, and strategic recommendations
What We’re Looking For
12+ years of experience in marketing operations, integrated marketing, program management, business operations, or related leadership roles
Someone who resides in, or is able to immediately relocate, to Omaha, NE
Multi‑unit B2C experience highly preferred
Proven experience managing complex, high‑volume marketing portfolios across multiple channels and concurrent workstreams
Demonstrated success building integrated roadmaps, work‑back plans, launch processes, and scalable operating systems
Strong cross‑functional leadership with the ability to influence senior leaders and drive accountability
Demonstrated success building and developing high‑performing teams
Experience partnering with Finance on budgeting, forecasting, and investment planning
Ability to balance strategic thinking with hands‑on operational detail
Experience with platforms such as Asana or Jira preferred
Bachelor's degree required; PMP certification or equivalent is a plus
What Sets You Apart
You turn complex, interconnected initiatives into clear, executable plans
You naturally think in milestones, dependencies, sequencing, ownership, and risk
You can manage hundreds of moving deliverables without losing sight of the broader strategy
You bring structure and accountability without creating unnecessary bureaucracy
You anticipate execution risks and solve problems before they impact launches
Why You’ll Love Working Here
Help shape the future of one of the nation’s fastest‑growing healthcare brands
Partner directly with executive leadership on high‑impact business initiatives
Lead transformational projects that influence marketing across 400+ clinic locations
Build and grow a high‑performing team while creating lasting operational improvements
Join a collaborative culture that values innovation, ownership, and continuous improvement
Bonus and equity package
Medical, dental, vision, disability and life insurance within 30 days
Paid time off starting immediately
6 Paid holidays
$50 cellphone stipend paid out monthly
401k retirement plan with vested 4% employer match after 90 days
Career advancement opportunities + Culture/environment
Free laser hair removal for you and a spouse or legal partner
All potential employees of Milan will be required to successfully pass a pre‑employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.
We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.
At Milan Laser Hair Removal, we’re passionate about equity, inclusion, and diversity. We believe that a diverse team is essential for delivering excellent service and achieving health equity for our clients. We go beyond demographics, valuing the unique identities and experiences of our employees. Our commitment is to build a team that reflects the clients we serve. We’re an equal opportunity employer, welcoming all qualified individuals, regardless of race, color, religion, gender, sexual orientation, and more. Milan Laser Hair Removal
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Worksite address
omaha, NE, 68197, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.