Senior Director of Operations

Job description

Hype & Vice is a fast-growing women's licensed gameday apparel brand scaling toward its next stage of growth. We're looking for a Senior Director of Operations to take full ownership of our end-to-end operation — the person who makes the entire machine run smoothly, reliably, and efficiently, so the business can scale without friction.

Reporting directly to the founders, you'll be the senior operational leader who unifies production, warehouse, inventory, and fulfillment under one roof. You'll own the systems, processes, and teams that get product from creation to the customer — on time, accurately, and at a cost that protects our margins. This is a "build it to scale" role for someone who has run operations at a growing company and knows how to turn day-to-day execution into a well-oiled, repeatable engine.

Key Responsibilities

About the Role

Hype & Vice is a fast-growing women's licensed gameday apparel brand scaling toward its next stage of growth. We're looking for a Senior Director of Operations to take full ownership of our end-to-end operation — the person who makes the entire machine run smoothly, reliably, and efficiently, so the business can scale without friction.

Reporting directly to the founders, you'll be the senior operational leader who unifies production, warehouse, inventory, and fulfillment under one roof. You'll own the systems, processes, and teams that get product from creation to the customer — on time, accurately, and at a cost that protects our margins. This is a "build it to scale" role for someone who has run operations at a growing company and knows how to turn day-to-day execution into a well-oiled, repeatable engine.

Operational Leadership & Strategy

Own the entire operational function end-to-end, ensuring the business runs smoothly day-to-day

Translate company growth goals into operational plans, capacity, and infrastructure

Serve as the senior operational right hand to the founders, removing operational load from leadership

Build the operational foundation that allows the company to scale efficiently

Production & Inventory Coordination

Oversee the full product flow from production through delivery, ensuring everything lands on time

Guarantee inventory is always available to meet demand — no lost sales due to stockouts, especially in peak season

Coordinate production timelines and logistics to eliminate delays and gaps

Partner with vendors and internal teams to enable fast, flexible replenishment

Warehouse Operations

Lead all warehouse operations end-to-end: receiving, storage, picking, packing, and shipping

Implement and maintain inventory and warehouse systems (RFID, WMS) to keep operations organized and accurate

Drive warehouse efficiency, layout, and throughput

Consolidate and standardize warehouse processes across the operation

Logistics & Freight Management

Own inbound and outbound logistics, including carrier and freight relationships

Negotiate shipping rates and terms across parcel and freight to reduce cost per shipment

Optimize shipping methods and routing to control costs while protecting delivery speed

Analyze shipping spend (paid vs. actual) and drive continuous cost improvement

Manage any third‑party logistics (3PL) relationships as the operation scales

Fulfillment (Wholesale & DTC)

Own fulfillment across all channels, ensuring every order ships on time and accurately

Coordinate resources and inventory across channels to optimize efficiency

Build the fulfillment processes that scale with volume

Process Design & Continuous Improvement

Identify inefficiencies and build better, standardized, repeatable processes

Implement the systems, workflows, and tools that let the company do more with less

Turn a business that runs on effort into one that runs on process

Quality & Compliance

Ensure everything ships on time and error‑free

Eliminate chargebacks by building the processes and controls that prevent compliance penalties

Own operational quality standards across the board

Vendor Management & Cost Control

Negotiate with vendors and suppliers to secure the best pricing, terms, and capacity

Manage supplier relationships to support consistent, reliable, high‑volume output

Own operational budgets and hit cost and efficiency targets

Team Leadership

Lead, manage, and develop the operations organization — including directors, managers, and warehouse teams

Set goals, drive accountability, and build a culture of on‑time, error‑free execution

Hire, onboard, and grow the operations team as the company scales

Directly manage a team of 20+ across operations, warehouse, and inventory functions

Metrics & Accountability

Define and track the operational KPIs that matter (fill rate, on‑time delivery, order accuracy, inventory availability, chargeback rate, cost per unit)

Use data to drive decisions and continuously improve performance { "msg": "Mous8_7"; }

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Worksite address

los angeles, CA, 90079, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.