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Job description
FountainRx Specialty Pharmacy is seeking an experienced, highly accountable, and operationally focused Senior Director of Operations to lead and oversee day‑to‑day pharmacy operations within our growing specialty pharmacy organization.
As a rapidly growing, 50‑state licensed specialty pharmacy, FountainRx seeks a strong operational leader who can effectively manage complex workflows, lead multidisciplinary teams, and support continued organizational growth and scalability.
This leadership role requires a strong background in direct pharmacy operations management, demonstrated experience leading teams in a fast‑paced healthcare environment, and the ability to drive operational excellence while maintaining a culture of professionalism, respect, accountability, and high performance.
The ideal candidate is detail‑oriented, solutions‑driven, highly organized, and capable of balancing strategic oversight with hands‑on operational leadership. This individual will play a critical role in optimizing workflows, supporting employee development, ensuring operational compliance, and maintaining an exceptional experience for patients, providers, payors, pharmaceutical manufacturers, and business partners.
A licensed pharmacist is preferred; however, highly qualified Certified Pharmacy Technicians with extensive operational leadership experience will also be strongly considered.
Key Responsibilities
Provide direct oversight and leadership of pharmacy operations teams and departmental managers
Lead daily operational execution across specialty pharmacy workflows, ensuring efficiency, accuracy, accountability, and service excellence
Manage employee performance, coaching, development, and operational expectations across assigned teams
Foster a professional, respectful, collaborative, and solutions‑oriented workplace culture
Collaborate cross‑functionally with logistics, purchasing, marketing, sales, client services, revenue cycle, technology, and executive leadership teams
Work closely with Provider Relations, Payor Relations, and Pharma Relations leadership to support strategic initiatives, operational alignment, and partner experience
Coordinate operational strategy and execution with internal and external stakeholders, including providers, payors, manufacturers, and key business partners
Monitor and improve operational processes, workflow optimization, productivity, staffing efficiency, and service standards
Ensure compliance with company policies, accreditation standards, payer requirements, and all applicable state and federal regulations
Identify operational challenges proactively and implement process improvement initiatives that support scalability and growth
Analyze operational metrics, reporting, staffing models, and performance indicators to support informed decision‑making and organizational strategy
Assist with policy and procedure development, implementation, and operational standardization across the organization
Serve as a visible, engaged, and accountable leader within the organization
Qualifications
Minimum 5+ years of recent direct pharmacy operations management experience required
Specialty pharmacy leadership experience strongly preferred
Proven experience with direct employee oversight, team leadership, and operational accountability
Licensed Pharmacist preferred; Certified Pharmacy Technician candidates with strong operational leadership experience will also be considered
Current Tennessee licensure or ability to obtain licensure preferred, if applicable
Strong understanding of specialty pharmacy operations, workflow management, compliance standards, and healthcare operations leadership
Experience collaborating across multiple operational departments and executive leadership teams
Exceptional organizational skills and attention to detail
Demonstrated ability to manage multiple priorities in a fast‑paced, high‑growth environment
Strong interpersonal, written, and verbal communication skills
Professional, respectful, and strategic leadership style with strong relationship management capabilities
Ability to lead with accountability while fostering positive team engagement and operational excellence
What We Offer
Competitive compensation package
Comprehensive benefits package
Opportunity to join a growing and innovative specialty pharmacy organization
Collaborative and entrepreneurial leadership environment
Meaningful opportunity to impact patient care, operational excellence, and organizational growth
About FountainRx Specialty Pharmacy
FountainRx Specialty Pharmacy is a nationally licensed specialty pharmacy focused on delivering a high‑touch, patient‑centered experience through operational excellence, innovation, and strong provider partnerships. Our team is passionate about improving access to care while creating a culture built on accountability, collaboration, service, and strategic growth.
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Worksite address
morristown, TN, 37815, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.