About this opportunity
DISRUPT lists this Senior Director of Restaurant Operations – Papa Johns opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Us
Papa ERDR is a growing QSR franchise group operating Papa Johns restaurants across New Jersey and New England. We're operator-led, people-first, and serious about performance. We invest in our teams, build real systems, and expect our leaders to drive results we can measure.
Description
About Us
Papa ERDR is a growing QSR franchise group operating Papa Johns restaurants across New Jersey and New England. We're operator-led, people-first, and serious about performance. We invest in our teams, build real systems, and expect our leaders to drive results we can measure.
The Role
We're looking for a proven multi-unit, multi-market operator to lead our Papa Johns restaurant operations across New England and New Jersey. You'll own field leadership, operational execution, people development, sales growth, and profitability for the entire Papa Johns portfolio. You'll lead our field leaders, set the standard for operational excellence, and turn strategy into consistent results in every restaurant.
This is a senior leadership role for someone who has already done this successfully and can show the numbers to prove it.
What You'll Do
Lead, coach, and hold accountable a team of field leaders (Directors and Area Operations leaders) across multiple markets
Own P&L performance for the Papa John's portfolio, including sales, labor, food cost, controllables, and EBITDA
Build and execute operating plans that drive same-store sales growth, transaction growth, and margin improvement
Drive operational excellence in speed of service, order accuracy, food quality, cleanliness, and guest experience
Ensure consistent execution of brand standards, food safety, and franchise compliance requirements
Develop a strong leadership bench through structured coaching, performance management, and promotion-from-within pathways
Partner with People Operations on hiring, retention, staffing models, and labor law compliance across NJ and New England
Partner with Marketing on local store marketing, promotions, and community engagement to grow sales
Use data and reporting to identify underperforming restaurants and lead turnaround plans with clear accountability
Support new restaurant openings, remodels, and acquisitions as the portfolio grows
Serve as a key member of the senior leadership team, contributing to company strategy and growth
What You Bring
7+ years of multi-unit QSR operations leadership, including at least 3 years leading multiple markets and field leaders (Directors or Area Supervisors)
Multi-brand QSR experience strongly preferred
A documented track record of results, such as sales growth, margin improvement, turnarounds, reduced turnover, and leaders developed and promoted
Full P&L ownership across a portfolio of 20+ restaurants
Franchise system experience; pizza, delivery, or off-premise experience is a plus
Strong command of labor management, food cost, and operational KPIs
Proven ability to build accountable, high-performing teams and lead through other leaders
Working knowledge of employment and labor regulations in New Jersey and New England states
Willingness to travel regularly throughout New England and New Jersey
Valid driver's license and reliable transportation
Bachelor's degree preferred; equivalent operational experience considered
What We Offer
Competitive base salary
Performance bonus tied to operational and financial results
Additional incentives
(Benefits: health, dental, vision, PTO, 401(k), vehicle/mileage allowance, etc.)
A seat at the leadership table in a growing, multi-brand franchise organization
A culture that values people development, innovation, and community impact
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Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.