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Job description
Senior Director, Product & Design
Ideal Living Locations: Minneapolis, Nashville, Tampa, Phoenix, Boston, or Seattle
Position Summary
The Senior Director, Product & Design leads the definition, strategic direction, and execution of product and design initiatives across a healthcare software portfolio. This role drives innovation, user-centered design, and cross-functional collaboration to deliver scalable, compliant, and impactful solutions. This is a highly visible leadership position requiring a dynamic, results-driven, and customer-focused executive.
Key Responsibilities
Product Strategy & Vision
Develop, communicate, and execute a compelling product strategy aligned with customer needs and business objectives.
Define and own the product vision and multi-year roadmap, balancing priorities across core platform enhancements, new product development, and innovation initiatives.
Drive product adoption, customer satisfaction, retention, and long-term growth.
Represent the voice of the customer through direct engagement, research, and market feedback.
Anticipate changes in healthcare delivery, reimbursement models, regulatory requirements, and emerging technologies.
Champion the use of artificial intelligence and automation to improve both internal processes and customer-facing solutions.
Design Leadership
Promote deep customer and user understanding to elevate design thinking and user-centered innovation.
Ensure product and design teams deliver intuitive, workflow-driven, and accessible user experiences.
Lead design execution across multiple product teams.
Establish and evolve design systems, user experience standards, and scalable design practices while maintaining quality and consistency.
Stakeholder Management & Cross-Functional Collaboration
Build strong partnerships with executive leadership and cross-functional teams to align product initiatives with organizational goals.
Facilitate agile delivery and iterative product development.
Partner closely with Engineering to ensure solutions are scalable, reliable, and maintainable.
Collaborate with Commercial, Marketing, Operations, and Customer Success teams to support product launches and ongoing market adoption.
Maintain strong relationships with customers and industry partners to inform product strategy and innovation.
Analytics & Market Insights
Translate customer feedback and market intelligence into differentiated product offerings.
Leverage data and analytics to guide product decisions and measure outcomes.
Establish feedback loops that drive continuous improvement and innovation.
Monitor industry trends, competitive activity, and emerging technologies.
Delivery Excellence & Process Improvement
Define and track key performance indicators (KPIs) for product success.
Ensure predictable product delivery while maintaining flexibility for innovation and discovery.
Use data-driven insights to optimize product performance and user experience.
Drive measurable outcomes across customer adoption, satisfaction, retention, and revenue growth.
People Leadership
Lead, coach, mentor, and develop Product Managers, Product Owners, UX/UI Designers, and related team members.
Foster accountability, engagement, collaboration, and professional growth.
Recruit, retain, and develop top talent.
Create clear career development pathways and learning opportunities.
Build and sustain a high-performing, customer-focused culture.
Travel
Domestic and international travel up to 30%.
Required Qualifications
Education & Experience
Bachelor's degree required; Master's degree preferred.
10+ years of experience in healthcare software, SaaS, digital health, or a regulated technology environment.
5+ years of senior leadership experience managing multidisciplinary product organizations.
Proven track record delivering successful software products in healthcare or other highly regulated industries.
Strong expertise in agile product development methodologies and the full digital product lifecycle.
Experience leading global teams and collaborating across functions and geographies.
Experience leveraging AI, automation, and data-driven decision making to improve products and workflows.
Ability to travel up to 30%.
Preferred Knowledge & Skills
Familiarity with healthcare interoperability standards, healthcare privacy regulations, and compliance requirements.
Experience incorporating AI/ML capabilities into software products.
Agile, Scrum, Product Management, or related certifications preferred.
Strong strategic thinking, communication, and executive presentation skills.
Demonstrated ability to influence across organizations and drive alignment among diverse stakeholders.
Leadership Competencies
Successful candidates will demonstrate:
Customer-first mindset
Strategic and data-driven decision making
Innovation and continuous improvement
Strong communication and influence
Team building and talent development
Courageous leadership and accountability
Results orientation
Adaptability and resilience
Operational excellence and process improvement
Compensation & Benefits
Competitive base salary
Performance-based bonus opportunity
Long-term incentive and/or equity eligibility
Comprehensive benefits package
Ideal Candidate Profile
This role is best suited for a senior product leader who thrives in a fast-paced healthcare technology environment, combines strategic vision with operational execution, and is passionate about building products that improve clinical workflows, enhance provider efficiency, and drive meaningful customer outcomes.
Worksite address
minneapolis, MN, 55400, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.