About this opportunity
Madrigal lists this Senior Director, Product Quality Lead (Post-Marketing and Pharmacovigilance opportunity in waltham, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Madrigal is a biopharmaceutical company focused on delivering novel therapeutics for metabolic dysfunction-associated steatohepatitis (MASH), a serious liver disease that can progress to cirrhosis, liver failure, need for liver transplantation and premature mortality. Every member of our Madrigal team is connected by our shared purpose: leading the fight against MASH. Madrigal’s medication, Rezdiffra (resmetirom), is a once-daily, oral, liver-directed THR-β agonist designed to target key underlying causes of MASH. Rezdiffra is the first and only medication approved by both the FDA and European Commission for the treatment of MASH with moderate to advanced fibrosis (F2 to F3). An ongoing Phase 3 outcomes trial is evaluating Rezdiffra for the treatment of compensated MASH cirrhosis (F4c). Our success is driven by our people. We are building a dynamic, inclusive, and high-performing culture that values scientific excellence, operational rigor, and collaboration. To support our continued growth, we are strengthening our workforce strategy to ensure we have the right talent, at the right time, in the right way.
Position Summary
We are seeking an experienced Senior Director, Product Quality Lead (Post-Marketing and Pharmacovigilance Quality) to lead and mature our global PV Quality function during an exciting phase of global commercial growth. This role provides strategic direction and operational Quality leadership and oversight of post-marketing pharmacovigilance activities, ensuring sustained compliance with global regulatory expectations while enabling efficient, scalable operations. As a key member of the Quality leadership team, you will partner closely with Pharmacovigilance, Regulatory Affairs, Manufacturing, and Commercial teams to embed quality across the full product lifecycle, with particular focus on post-marketing safety surveillance, literature monitoring, and Product Quality Complaints (PQC).
Key Responsibilities
Pharmacovigilance Quality Oversight Provide strategic and operational Quality oversight of global post-marketing pharmacovigilance systems, ensuring compliance with FDA, EMA, MHRA, ICH, and other global health authority requirements
Maintain and expand a robust global Quality PV framework to ensure processes align with GVP, ICH, and other quality system requirements across all markets
Serve as the primary Quality partner to Safety for governance of safety processes, including case management, signal management, aggregate reporting, and risk management activities
Lead Quality risk management for PV, including identification, mitigation, and escalation of compliance risks impacting patient safety
Lead and support regulatory inspections, audits, and health authority interactions related to PV
Develop and execute the global PV audit strategy and risk-based audit program covering internal processes, affiliates, vendors, and partners
Partner with PV operations to ensure effective CAPA management, deviation handling, and continuous improvement of the PV system
Monitor key quality metrics and PV system performance indicators to drive proactive compliance management
Provide Quality oversight of global literature surveillance processes, ensuring compliant identification, assessment, documentation, and reporting of safety information from scientific and medical literature
Product Quality Complaints (PQC) oversight Own and govern the global Product Quality Complaint process, ensuring compliant intake, investigation, documentation, trending, and closure
Ensure appropriate assessment of PQCs for potential safety impact, with timely escalation to Pharmacovigilance and Regulatory Affairs
Oversee PQC processes across internal teams and external partners, ensuring alignment with GMP, GDP, and PV requirements
Lead complaint system KPI and metrics to identify systemic issues and drive continuous improvement
Maintenance of a validated global Product Quality Complaint system in compliance with GXP requirements
Oversee complaints trending and analysis to identify signals or emerging risks impacting product quality or patient safety
Quality Systems, Governance & Compliance Establish, maintain, and continuously improve PV-related quality systems, SOPs, and work instructions appropriate for a mid-sized, global organization
Oversee deviations, investigations, CAPAs, change controls, and effectiveness checks related to PV and PQC activities
Ensure inspection readiness through proactive gap assessments, internal audits, and compliance monitoring
Develop and track meaningful quality metrics to support management review and decision-making
Serve as the QA representative on the PV governance board and Safety Management Team
Provide Quality input to safety agreements and vendor Quality oversight for global service providers
Vendor & Partner Oversight Provide Quality Oversight of PV and complaint-related vendors, service providers, and partners
Lead qualification, auditing, and ongoing performance monitoring of external PV vendors
Review and approve quality agreements and ensure clear delineation of roles and responsibilities for PV service providers
Leadership & Strategy Lead and mentor a global team of PV QA professionals
Function as a key Quality liaison to Safety, Manufacturing, Supply Chain, Regulatory Affairs, Medical Affairs, and Commercial teams
Provide guidance and training to internal stakeholders on PV and complaint-related quality requirements
Contribute to governance forums and leadership discussions impacting product quality, patient safety, and compliance
Drive strategic quality initiatives to strengthen compliance culture and inspection readiness
Partner with senior leadership to shape the Quality vision and support global commercial growth
Preferred Qualifications
Bachelor’s or advanced degree in Life Sciences, Pharmacy, Nursing, or related discipline
Advanced degree preferred
12+ years in pharmaceutical or biopharmaceutical industry, including significant experience in post-marketing PV QA and at least 5 years in QA (GVP and GMP)
Demonstrated leadership in global PV QA programs and complaint systems
Proven experience leading and supporting regulatory inspections (FDA, EMA, MHRA, etc.) and implementing CAPAs
Strong understanding of ICH, GVP Modules, FDA 21 CFR, EU PV requirements, EU Vol4
Key Competencies
Deep understanding of post-marketing pharmacovigilance processes and risk-based quality systems
Direct experience governing Product Quality Complaints and their interface with Safety and GMP systems
Lifecycle surveillance, trending, and signal triage across deviations / complaints / stability / APR-PQR, risk assessment and prioritization
Product quality governance, decision documentation, and action tracking, recurrence prevention and effectiveness verification
Cross-functional leadership, escalation, and executive-ready risk / decision communication
Inspection readiness narratives and evidence package discipline, rapid response coordination for emerging signals
Partner governance alignment for product issues across sites / CMOs (as applicable)
Excellent communication, leadership, and stakeholder-management skills
Strong analytical, decision-making, and attention-to-detail skills
Benefits
Base pay, bonus, equity, and a generous benefits package.
Full-time employees are eligible for base salary, bonus, equity, and a comprehensive benefits suite.
Base salary is determined by several factors including the candidate’s qualifications, skills, education, experience, business needs, and market demands.
As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $244,000 - $299,000 per year.
All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create.
By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.
Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans.
Additional voluntary benefits like supplemental life insurance, legal services, and other offerings.
Mental health benefits through our Employee Assistance Program for employees and their family.
Additional benefits in accordance with applicable federal, state, and local laws.
Commitment to providing reasonable accommodations for individuals with disabilities throughout the hiring process.
Contact for assistance:
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
Unsolicited resumes from agencies should not be forwarded to Madrigal. Madrigal will not be responsible for any fees arising from the use of resumes through this source. Madrigal will only pay a fee to agencies if a formal agreement between Madrigal and the agency has been established.
Madrigal is an Equal Opportunity Employer. All employment is decided on the basis of qualifications, merit, and business need. Applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex gender identity, sexual orientation, national origin, age, disability, protected veteran or disabled status, or other characteristic protected by applicable federal, state, or local law.
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Worksite address
waltham, MA, 02254, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.