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Job description
Senior Director Regional Commercial Operations HNC North America
Location: Princeton, NJ/USA
Join a global leader in nutritional science as Senior Director Regional Commercial Operations HNC North America in our Health, Nutrition & Care (HNC) business as the end‑to‑end integrator across functions ensuring that the regional organization operates as one cohesive system.
This regional Chief Operating Officer is accountable for end‑to‑end operational, commercial execution, and customer service performance across the region. The role ensures seamless integration across Supply Chain, Commercial, and Customer Service to deliver superior customer experience, profitable growth, and operational excellence.
You will act as the execution engine of the region, translate strategy into disciplined delivery, drive cross‑functional alignment, and ensure accountability to performance targets.
The role is critical to preventing siloed execution, driving operational excellence, and enabling scalable, consistent ways of working across North America; it reports to Senior Vice President, North America, HNC, and is a member of the regional HNC Leadership Team.
Key Responsibilities
Lead and develop the regional Commercial Operation team (Commercial team, S&OP team, Customer Care team) with an emphasis on serving the customers and driving the impact to the business and contributing to value creation & business growth in our end customer segments (Early Life Nutrition, Medical Nutrition, Pharma, Dietary Supplements); act as the primary integrator across these segments
Translate global commercial strategy into regional strategy and drive price/volume/portfolio decisions and execution; Protect and grow regional market share in close alignment with Sales
Provide input for global commercial strategy and price setting based on regional dynamics to further improve price quotation, governance and monitoring process and systems; Prevent siloed decision‑making by ensuring transparency and coordinated planning
Drive consistent service levels and communication standards across segments; nsure that customer issues are resolved holistically, not functionally; Embed customer feedback loops into operational and commercial decision‑making
Matching regional demand and supply, and define and implement instruments to achieve high levels of service and supply reliability, while managing cost and working capital; Lead regional IBP process being responsible for regional demand management
End‑to‑end owner of premix including premix strategy, premix business steering, and premix process improvements
What We Bring
An opportunity to be part of a team that is on the cutting edge of the health and nutrition industry, continuously pushing the limits
A space to grow by encouraging and supporting curiosity and an open mindset
Barrier‑free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
An eagerness to be one team and learn from each other to bring progress to life and create a better future
A vibrant, creative atmosphere where innovation in health and nutrition is celebrated
Empowerment to make meaningful contributions while upholding ethical standards
What You Bring
Minimum 15 years of proven experience in an international business‑to‑business environment in commercial operations (Customer Service, Demand Planning, Pricing) required
Proven leadership capabilities with experience managing large teams
Deep knowledge and understanding of trends in the served market and ability to create and amend a fluid strategy to align with these trends
Demonstrated ability to work cross‑functionally and in a matrix organization
Strong communication, presentation and customer‑facing skills
Bachelor’s Degree required
Compensation and Benefits
Salary $180,800–$235,000. In addition to base salary, we also offer a comprehensive total rewards package, inclusive of annual incentive pay, a retirement savings plan, health care coverage, paid time off, recognition programs and a broad range of other benefits. All benefits and incentives are subject to eligibility requirements.
Equal Opportunity and Inclusion
dsm‑firmenich is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.
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Worksite address
princeton, NJ, 08543, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.