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Job description
NAVEX is seeking a seasoned Customer Experience leader to shape scalable experiences for SMB and Mid-Market customers. You will build the operating model, digital and human-touch journeys, and performance discipline to improve retention and expansion readiness while driving productivity and cost-to-serve.
Ideal candidates have 8+ years in Customer Success or related fields, with a proven track record leading teams and transforming CX models in a SaaS post-sales environment, and a data-driven
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Worksite address
charlotte, NC, 28245, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.