About this opportunity
Cigna Health and Life Insurance Company lists this Senior Director, US Employer Operations & CX Transformation opportunity in workfromhome, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Cigna Group seeks a Senior Director, Head of Medical Call Centers to lead the U.S. Employer Medical Customer Service organization.
You will drive strategic direction, operating performance, and a transformation agenda for 1,300+ team members, across all medical service lines. You will partner with Operations, Technology, Product, Finance, HR, Sales and Service to improve customer experience, efficiency, and growth, while stewarding a $60M budget and overseeing AI-enabled service initiatives
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Worksite address
workfromhome, CT, 06002, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.