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Job description
Illumio seeks a Senior Escalation Manager to own end-to-end customer escalations requiring Product, Engineering, Cloud Operations, SRE, Security, and Executive leadership. You’ll drive cross-functional resolution, executive updates, and post-incident governance from RCA to corrective action.
The role emphasizes strong technical support background, program management, and stakeholder management across enterprise customers in a fast-paced environment.
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Worksite address
san jose, CA, 95199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.