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Job description
Palo Alto Networks, Inc. is seeking a Customer Engineering escalation-focused SRE to act as the technical bridge translating field signals into actionable insights.
You will drive complex escalations, coordinate with Engineering on hotfixes, and help improve product serviceability. You will design AI-assisted troubleshooting workflows and playbooks, enabling rapid resolution while maintaining strong customer empathy in high-severity environments.
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Worksite address
santa clara, CA, 95053, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.