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Job description
Posting Details
Position Information
Position Number
Functional Title
Senior Financial Aid Counselor
Position Type
Staff
Position Eclass
EZ - EHRA Non - Exempt Permanent
University Information
Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose of the Organizational Unit
The mission of the Office of Financial Aid and Scholarships at UNCG is to assist students in reaching their academic goals by serving as a primary advocate for students and families as we assist in removing barriers to receiving financial assistance. The Office of Financial Aid and Scholarships works to meet these goals by embracing technology, reviewing and improving procedures, and ensuring compliance with state and federal regulations.
Position Summary
The Senior Financial Aid Counselor serves as a resource for resolving complex financial aid issues and provides advanced support to students, families, and frontline staff. This position works closely with leadership to research challenging cases, interpret regulations, and determine appropriate resolutions. The Senior Counselor administers the Emergency Loan Program, assists with Return to Title IV (R2T4) reviews, and helps ensure compliance with all applicable federal, state, and institutional regulations. The position works closely with the Senior Assistant Director for Counseling Services to support the onboarding, training, and mentorship of new and current front-line counselors. This is a student-facing role that requires strong communication, critical thinking, problem-solving, and customer service skills.
Minimum Qualifications
Bachelor's degree; or equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Additional Required Certifications, Licensures, and Certificates
Preferred Qualifications Two (2) to three (3) years of Higher Education experience.
Demonstrated ability to train and mentor others.
Ability to work with employees to gain understanding of work standards, processes, and procedures.
Special Instructions to Applicants
Recruitment Range
$47,379 - $54,128
Org #-Department
Financial Aid - 10208
Job Open Date
07/13/2026
For Best Consideration Date
Job Close Date
Open Until Filled
Yes
FTE
1.000
Type of Appointment
Permanent
If time-limited, please specify end date for appointment.
Number of Months per Year
12
FLSA
Non-Exempt
Worksite address
greensboro, NC, 27497, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.