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Job description
Job TitlePerforms intermediate clerical and technical work processing the issuance of utility bills, and related work as apparent or assigned. Work is performed under the limited supervision of the Senior Financial Analyst. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Examples Of DutiesAudits and processes account and meter reading data before and after billing to ensure accuracy.Uses knowledge of billing processes to detect anomalies in reading, consumption, meter data and takes appropriate action when anomalies are detected.Identifies and corrects billing errors when they occur. May train other employees in performance of job tasks. Works with the public as needed.Verifies locations of lots and/or connections using Forsyth County tax information.Aids in the preparation of complex financial water system records (billing/collection records) for presentation to the Financial Accounting System.Explains billing system data when the need arises. Adjusts utility bills based on established City policies.Makes decisions based on standard office policy and endeavors to aid Customer Service Clerks in the performance of their tasks.Forms working relationships with Water Services Inspectors, Meter Shop staff, and other Utilities department staff. Works to complete other special projects as they are assigned.Typical QualificationsEducation and Experience: High school diploma or GED and moderate experience with billing, customer service, bookkeeping and maintaining financial records, or equivalent combination of education and experience. Knowledge, Skills and Abilities: Thorough knowledge of accounting terminology and methods; general knowledge of standard office procedures, practices and equipment; some knowledge of routine accounting principles; ability to maintain complex financial records and to prepare reports and statements; ability to make arithmetic computations quickly and accurately; strong analytical abilities; knowledge of Microsoft Office Suite and position specific software; and the ability to deal effectively with customers, coworkers, and the general public. Physical Requirements: This work requires the occasional exertion of up to 10 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting and occasionally requires standing, walking, reaching with hands and arms and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data and observing general surroundings and activities; work is generally in a moderately noisy location (e.g. business office, light traffic).Benefits401a Contribution (employee match not required)Bus Pass ProgramEducation AssistanceEmployee Assistance ProgramEmployee Suggestion ProgramFamily and Medical LeaveFlexible Spending AccountsGroup Health InsuranceGroup Dental InsuranceJury Duty LeaveLife/Accidental Death InsuranceLong-Term Care InsuranceMilitary LeavePaid HolidaysPromotion from WithinRetirement/Pension Plan (State of NC)School LeaveShared LeaveShort-Term Disability InsuranceSick LeaveTrainingVacation LeaveWellness ProgramThe City of Winston-Salem's employment practices are guided by federal, state, and local rules and regulations guaranteeing employment opportunities to all persons without regard to and prohibiting discrimination or harassment on the basis of race, creed, color, sex, sexual orientation, pregnancy, age, religion, political affiliation or beliefs, national origin or handicap, unless a bonafide occupational qualification exists.
Worksite address
winston salem, NC, 27101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.