About this opportunity
SupplyHouse.com lists this Senior Fulfillment Continuous Improvement Specialist opportunity in virginia beach, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Real service.
com, we value every individual team member and cultivate a community where people come first. Led by our core values of
G
enerosity,
R
espect,
I
nnovation,
T
eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a
Senior Fulfillment Continuous Improvement Specialist
to join our Operations Team. This individual will report into our Senior Manger, Continuous Improvement and is a seasoned Continuous Improvement practitioner who operates independently on the organization’s most complex, high-impact improvement initiatives. As a senior individual contributor, this role leads network-wide process analysis, drives large cross-functional projects, and serves as a subject matter authority on Lean Six Sigma methodology and supply chain operations. The Senior Specialist brings analytical rigor and deep operational expertise to every engagement, setting the standard for quality, sustainability, and measurable results across the fulfillment center network. This role also plays a key part in developing the broader Continuous Improvement community by mentoring colleagues and elevating team capabilities. This is a high-travel, hands-on role with significant time spent on the fulfillment center floor.
This
remote
position is open to individuals who live in, or are open to relocating to, the following states:
This position will require travel up to 50% of the year, including to our Melville, NY headquarters up to 3 times per year for internal meetings and team-building activities, as well as frequent travel to our on-site fulfillment locations. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.
Role Type:
Full-Time, Exempt
Location:
Remote
Schedule:
Monday through Friday, 8:00 a.m. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.
Lead network-wide process analysis and implement SOPs that drive consistency and reliability across fulfillment centers
Independently manage complex improvement projects from identification through sustainment — owning scope, approach, and outcomes
Apply statistical analysis to validate improvement hypotheses and assess process capability
Develop KPIs and metrics to track and demonstrate supply chain improvement effectiveness
Establish and enforce control plans and sustainment mechanisms to protect gains and prevent regression after project close
Partner with Engineering and Operations teams to implement and optimize automated systems including robotics, sorters, and conveyor, and technologies
Develop and maintain Total Preventive Maintenance (TPM) programs for automated equipment and conveyance systems, including PM schedules, inspection checklists, and escalation protocols
Monitor OEE (Overall Equipment Effectiveness) metrics for automated systems and drive structured improvement actions when targets are missed
Collaborate with vendors and internal technical teams to integrate CI principles into equipment commissioning, changeovers, and upgrades
Track and report on PM compliance, equipment reliability trends, and automation uptime as part of overall performance management
Establish and maintain performance baselines; Translate voice of customer into measurable, data-driven performance metrics that inform prioritization and investment decisions
Ensure data integrity through partnerships with IT and analytics teams; Effectively communicate complex CI insights and outcomes to senior stakeholders, adapting content and framing to audience
Facilitate Kaizen events and cross-functional workshops to drive rapid, structured problem-solving at scale
Drive adoption of improvements through structured change management and sustained stakeholder engagement
Represent the voice of the customer in prioritization and decision-making discussions with leadership
Manage projects from conception through execution, ensuring alignment with company goals and CI strategy
Collaborate with cross-functional teams to implement best practices and standard operating procedures across the network
Develop and maintain project plans, timelines, and budgets; proactively manage risks and escalate blockers
Build sustainment into every project plan — defining ownership, audit cadence, and response protocols before project closure
Green Belt or Black Belt Six Sigma certification, OR 3+ years of hands-on Lean Six Sigma experience in a complex operational environment
Proven track record independently leading end-to-end CI projects with measurable, sustained results
Experience with statistical analysis tools and methods (e.g., Minitab, process capability, hypothesis testing)
Experience facilitating Kaizen events and leading structured problem-solving workshops
Bachelors Business, Analytics, or Engineering
Experience in supply chain, warehouse, or distribution center environments
Experience with advanced data visualization tools (Tableau, Power BI) and enterprise reporting
We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
~Paid vacation, sick time, and holidays
~ Company-paid basic life insurance and long-term disability
~ Discounted auto, home, and pet insurance programs
~ Flexible Spending Account (FSA)
~ Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
~ Company-provided equipment and one-time $250 work from home stipend
~$We promote work-life balance –We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.