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Job description
EPAM Systems is seeking a Lead Genesys Cloud CX Engineer to architect, build, configure and support customer experience solutions on the Genesys Cloud CX platform. You will design flows, connect systems, and optimize platform performance to align with business goals.
You will create IVR/IVA flows, tune routing strategies, build bots, and develop automation workflows that leverage Genesys Cloud APIs and third-party integrations.
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Who can apply
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