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Job description
BCS Financial Corporation seeks a Senior Service Desk Lead to orchestrate end-user support and service delivery from Oakbrook Terrace, IL. This full-time role backs up the Helpdesk Manager and drives SLA attainment, performance metrics, and continuous improvement across the organization.
You will lead ticket handling, collaborate with IT teams, and provide training while supporting Microsoft 365, Azure, and endpoint services. This hybrid position reports to the Director of IT Administration.
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Who can apply
Review the original listing for work authorization, qualifications and employer requirements.